Customer Care Executive

3 weeks ago

Tiruppur, India Bawse Baby Full time
Company Overview

Bawse Baby is a sustainable baby and toddler essentials brand based in Tirupur. We create eco-friendly, GOTS-certified, and skin-safe products for newborns and toddlers, blending comfort, fashion, and sustainability. With the tagline “By hand from the heart,” we are committed to offering parents thoughtful products and exceptional service.

Role Overview

The Customer Care Executive will be the first point of contact for our customers. This role involves handling customer queries, resolving issues, guiding customers through purchases, and ensuring a delightful post-purchase experience. The executive will represent Bawse Baby’s voice and values, ensuring every customer feels supported and valued.

Key Responsibilities
  • Answer and manage customer queries via phone, WhatsApp, email, and social media.
  • Provide detailed information about products, sizing, fabric, and usage.
  • Handle order-related queries: order status, returns, exchanges, and delivery updates.
  • Resolve customer complaints efficiently and with empathy.
  • Assist in order confirmations and follow-ups.
  • Maintain customer records and update CRM with accurate details.
  • Coordinate with logistics and warehouse teams to ensure smooth dispatches.
  • Collect customer feedback and share insights with the team to improve service.
  • Promote customer loyalty by providing personalized support and recommendations.
Skills & Qualifications
  • Excellent communication skills in English and Tamil (Hindi is a plus).
  • Strong problem-solving and conflict-resolution abilities.
  • Patient, empathetic, and customer-first approach.
  • Basic computer knowledge (MS Office, CRM tools, WhatsApp Business).
  • Prior experience in customer service, preferably in e-commerce, is an added advantage.
What We Offer
  • Opportunity to work with a fast-growing sustainable brand.
  • Supportive and collaborative work culture.
  • Growth opportunities in customer success and operations.

  • Customer Care Executive

    2 weeks ago

    Tiruppur, India RAMRAJ COTTON Full time

    Constant Follow - up’s with the marketing executives for the new orders. - Regular follow - up’s for the payments. - Need to take care of the marketing executive’s responsibilities. - Regular follow - up for the marketing executive’s attendance. - Regular follow - up’s for inward and outward of the Orders. - Should have a Strong Communication...

  • Customer Care Executive

    2 weeks ago

    Tiruppur, India RAMRAJ COTTON Full time

    Constant Follow - up’s with the marketing executives for the new orders. - Regular follow - up’s for the payments. - Need to take care of the marketing executive’s responsibilities. - Regular follow - up for the marketing executive’s attendance. - Regular follow - up’s for inward and outward of the Orders. - Should have a Strong Communication...

  • Customer Care Executive

    3 weeks ago

    Tiruppur, India Bawse Baby Full time

    Company Overview Bawse Baby is a sustainable baby and toddler essentials brand based in Tirupur. We create eco-friendly, GOTS-certified, and skin-safe products for newborns and toddlers, blending comfort, fashion, and sustainability. With the tagline “By hand from the heart,” we are committed to offering parents thoughtful products and exceptional...

  • Customer Care Executive

    2 weeks ago

    Tiruppur, Tamil Nadu, India Mahi Creations Full time ₹ 36,000 per year

    Need Customer care Executive - Part time job for Clothing Online StorePreferred with Multiple language Skill including Hindi and English.Flexible timing between 10 AM- 5 PM on working days with 3 hours of work per week.Onsite Work.Job Types: Part-time, Fresher, Internship, Freelance, VolunteerContract length: 1 monthPay: From ₹3,000.00 per monthExpected...

  • Customer Care Executive

    3 weeks ago

    Tiruppur, India Bawse Baby Full time

    Company Overview Bawse Baby is a sustainable baby and toddler essentials brand based in Tirupur. We create eco-friendly, GOTS-certified, and skin-safe products for newborns and toddlers, blending comfort, fashion, and sustainability. With the tagline “By hand from the heart,” we are committed to offering parents thoughtful products and exceptional...

  • Customer Care Executive

    2 weeks ago

    Tiruppur, India Ramraj Cotton Full time

    Should act as bridge between human resources and marketing team - Follow up of orders along with the marketing team - Coordinating with dispatch team for on time dispatch of placed orders - Ability to handle the customer grievances - Follow up on invoice and payment status - Multi linguistic are preferred as they will coordinate with customers across five...

  • Customer Care Executive

    2 hours ago

    Tiruppur, India TWIN BIRDS LEGGINGS Full time

    Handle incoming calls from customers, addressing their queries, concerns, and providing accurate information about our products, services, and polices.      Make outbound calls to follow up with customers regarding their orders, delivery updates, and addressing any additional queries or issues.      Engage in live chat conversations...

  • Customer Care Executive

    4 days ago

    Tiruppur, India RAMRAJ COTTON Full time

    Should act as bridge between human resources and marketing team Follow up of orders along with the marketing team Coordinating with dispatch team for on time dispatch of placed orders Ability to handle the customer grievances Follow up on invoice and payment status Multi linguistic are preferred as they will coordinate with vendors across five states...

  • Customer Care Executive

    2 weeks ago

    Tiruppur, India Tailor and Circus Full time

    Higher Secondary(12th Pass) (preferred) Technical support: 1 year (preferred) Customer service: 1 year (preferred) Hindi (preferred) **Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: - Paid sick time Schedule: - Day shift Supplemental pay types: - Yearly bonus COVID-19 considerations: Wear mask **Speak with the employer** +91...

  • Customer Care Executive

    2 weeks ago

    Tiruppur, India STARTIME APPARELS Full time

    **Salary**: ₹18,000.00 - ₹20,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift - Rotational shift Supplemental pay types: - Yearly bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 4 years (preferred) - Customer service: 3 years (preferred) **Language**: - English...