Sales Officer

2 days ago

Indore, India Wolf Casa Full time

Role & responsibilities

The Sales Manager is responsible for leading, coaching, and motivating the sales team to achieve and exceed sales targets within the furniture mall. This role involves developing sales strategies, managing performance, fostering a high-performance sales culture, and ensuring an exceptional customer experience.

Key Responsibilities:

  • Sales Strategy & Target Achievement:

  • Develop and implement effective sales strategies and action plans to achieve monthly, quarterly, and annual sales targets.

  • Analyze sales data, market trends, and competitor activities to identify opportunities for growth.
  • Set individual and team sales targets and monitor progress closely.

  • Implement sales incentives and recognition programs.

  • Team Leadership & Development:

  • Recruit, train, mentor, and motivate a high-performing team of Sales Executives.

  • Conduct regular performance reviews, provide constructive feedback, and identify training needs.
  • Develop and deliver ongoing sales training on product knowledge, selling techniques, and customer relationship management.

  • Foster a positive, competitive, and supportive sales environment.

  • Customer Relationship Management:

  • Ensure that the sales team provides exceptional customer service at all stages of the sales process.

  • Address escalated customer complaints and ensure their swift and satisfactory resolution.

  • Build and maintain strong customer relationships to encourage repeat business and referrals.

  • Operational Coordination:

  • Collaborate with the Mall Team Leaders to ensure effective floor management and customer engagement.

  • Coordinate with the logistics and delivery teams to ensure timely product delivery and installation.
  • Work with the visual merchandising team to ensure attractive and effective furniture displays that drive sales.
  • Ensure compliance with sales policies and procedures.

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