Senior Executive Marketplace Management

1 week ago

Pune, India Vivaldis Animal Health Full time
Company Description
Vivaldis Animal Health, a proud subsidiary of Sun Pharma, is on a mission to raise the bar in pet care. Our team is fueled by a blend of ground breaking research and genuine compassion, all aimed at improving the lives of our furry friends. From top-notch pharmaceuticals to gourmet treats, we offer a comprehensive range of products designed with one goal in mind: to keep pets happy and healthy.
At Vivaldis, we know that pets aren't just animals they're cherished members of the family. That's why we pour our hearts into everything we do, ensuring that each product meets the highest standards of quality and care.
Bark Out Loud, our direct-to-consumer brand, is dedicated to bringing joy and vitality to pets everywhere. With our meticulously crafted line-up of premium products, including nutritious food, irresistible treats, effective skincare, and vital supplements, we aim to be every pet parent's trusted partner in creating happier, healthier pets.
If you share our passion for pets and want to be part of a team that's making a difference, we'd love to hear from you. Join us at Vivaldis Animal Health/Bark Out Loud and help us continue to elevate the standard of care for companion animals everywhere.
Role & responsibilities
We are looking for an experienced candidate as an experienced person for Marketplace Management, who would be responsible for managing and optimizing sales on out third-party marketplaces (Amazon, Blinkit, Flipkart, Zepto etc.). This role focuses on driving sales growth, improving the user experience, and maximizing the overall performance of the digital channels.
1. Marketplace Management:
- Develop and implement strategies to optimize listings on third-party marketplaces like Amazon, Blinkit. Flipkart
- Manage the relationship with key marketplace partners to maximize sales potential.
- Monitor and analyze marketplace performance metrics (traffic, conversion rates, sales, etc.) to identify opportunities for growth.
- Ensure compliance with marketplace policies and guidelines.
- Coordinate with the inventory and logistics teams to ensure product availability and timely order fulfillment.
2.   Customer Experience for the brand:
- Ensure a high level of customer satisfaction by overseeing customer service processes, including returns, exchanges, and inquiries.
- Implement customer feedback mechanisms to continuously improve the shopping experience.
- Manage the product review process on marketplaces to maintain a positive brand reputation.
3.   Reporting and Analysis
- Prepare and present regular performance reports to senior management, highlighting key metrics and growth opportunities.
- Use data analytics tools to track and report on e-commerce KPIs, such as sales, conversion rates, AOV (Average Order Value), and customer acquisition costs.
- Conduct competitive analysis to stay informed of industry trends and competitor activities.
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