Japanese Service Desk
4 weeks ago
Service Desk Engineer
- Very Fluent in Japanese and English and good to know Chinese
- Service desk specialist receives and handles requests for service, following agreed procedures.
- Delivering customer service through multiple channels including Calls, Chat, ServiceNow
- Promptly allocates calls as appropriate.
- Has knowledge on supporting iPad, Peripheral device troubleshooting and replacement support
- Has knowledge of installing software, Application on iPad devices
- Has Knowledge of handling ITSM Tool like - Service Now
- Logs incidents and service requests and maintains relevant records
- Identifies and classifies incident types and service interruptions.
- Records incidents, cataloguing them by symptom and resolution.
- Acts under guidance to record and track reliability data for services.
- Acting as a first point of contact for users and customers.
- Identifying and diagnosing issues and problems.
- Categorizing and recording queries
- Providing solutions to issues.
- Advising users on the appropriate course of action.
- Monitoring issues from start to resolution.
- Escalating unresolved problems to a higher level of support, if needed.
- Providing essential online security advice and support.
- Logging issues and resolutions, tracking trends, and sharing insights with developers and product leaders.
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Japanese Service Desk
2 weeks ago
Bangalore Division, India LTIMindtree Full timeService Desk Engineer Very Fluent in Japanese and English and good to know Chinese Service desk specialist receives and handles requests for service, following agreed procedures. Delivering customer service through multiple channels including Calls, Chat, ServiceNow Promptly allocates calls as appropriate. Has knowledge on supporting iPad, Peripheral device...
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Japanese Service Desk
2 weeks ago
Bangalore Division, India LTIMindtree Full timeService Desk Engineer Very Fluent in Japanese and English and good to know Chinese Service desk specialist receives and handles requests for service, following agreed procedures. Delivering customer service through multiple channels including Calls, Chat, ServiceNow Promptly allocates calls as appropriate. Has knowledge on supporting iPad, Peripheral device...
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Japanese Service Desk
2 weeks ago
Bangalore Urban, India LTIMindtree Full timeService Desk EngineerVery Fluent in Japanese and English and good to know ChineseService desk specialist receives and handles requests for service, following agreed procedures.Delivering customer service through multiple channels including Calls, Chat, ServiceNowPromptly allocates calls as appropriate.Has knowledge on supporting iPad, Peripheral device...
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Service Desk Associate
2 weeks ago
Uttar Pradesh - Bangalore, Karnataka, India CIEL HR Full timeHi all we have a job opening for one of our Japanese multinational information technology IT service and consulting company Location Bangalore Noida Exp 1 5 yrs Shift US Night ShiftMandate skill 1 Excellent communication skills 2 Experience in ITIL basic troubleshooting Hardware Software 3 International inbound call handling experience ...
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Japanese Translator
2 weeks ago
Maharashtra - Bangalore, Karnataka, India CIEL HR Full timeHi Role Japanese TranslatorYears of experience 6 Location Bangalore MumbaiDescription JD for Bilingual Person JAPAN Document translation tasks Requirements Designs e-mails Tickets Error information etc from English to Japanese language and vice versa May require interpretation service during conferences or meetings with counterparts ...
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Service Desk
3 weeks ago
Bangalore, India ITC Infotech Full timeWe are looking for a competent Help desk L1 technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...
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Service Desk Lead
6 days ago
bangalore, India Tata Consultancy Services Full timeJob Role - Service Desk Lead Experience Range: 4 to 8 years Job Location: Bangalore Job Description Roles/ responsibilities Manage the day-to-day activities of IT- Helpdesk Operations. Manage and co-ordinate the processing of incoming calls/Chats/ tickets to ensure timely and effective resolution of incidents and requests as per pre-defined SLA....
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Service Desk Manager
2 weeks ago
Bangalore Urban, India Mobile Programming LLC Full timeNotice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...
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Service Desk Agent
4 days ago
bangalore, India Tata Consultancy Services Full timeSkill : Service Desk Agent L1Job Location : BengaluruExperience : 1 to 3 YearsJob Description :Manage the day-to-day activities of IT- Helpdesk Operations.Manage and co-ordinate the processing of incoming calls/Chats/ tickets to ensure timely and effective resolution of incidents and requests as per pre-defined SLA.Co-ordinate and implement processes and...
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Service Desk Agent
4 days ago
bangalore, India Tata Consultancy Services Full timeSkill : Service Desk Agent L1 Job Location : Bengaluru Experience : 1 to 3 Years Job Description : Manage the day-to-day activities of IT- Helpdesk Operations. Manage and co-ordinate the processing of incoming calls/Chats/ tickets to ensure timely and effective resolution of incidents and requests as per pre-defined SLA. Co-ordinate and implement processes...
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Japanese language with Any programming Expert
2 weeks ago
Bangalore Division, India Tech Mahindra Full timeAbout the Company Tech Mahindra offers innovative and customer-centric digital experiences, enabling enterprises, associates and the society to Rise. We are focused on leveraging next-generation technologies including 5G, Blockchain, Cybersecurity, Artificial Intelligence, and more, to enable end-to-end digital transformation for global customers. Tech...
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Japanese language with Any programming Expert
2 weeks ago
Bangalore Division, India Tech Mahindra Full timeAbout the Company Tech Mahindra offers innovative and customer-centric digital experiences, enabling enterprises, associates and the society to Rise. We are focused on leveraging next-generation technologies including 5G, Blockchain, Cybersecurity, Artificial Intelligence, and more, to enable end-to-end digital transformation for global customers. Tech...
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Assistant Quality Manager
2 days ago
bangalore, India Infosys BPM Full timeGreetings from Infosys BPM Ltd.,We are hiring Assistant Quality Manager for a global Service Desk project in Bengaluru, please find the below job description for your reference and apply if interested.Job Role: Assistant Quality ManagerWork Location: Bengaluru (work from office)Education Qualification: Full-time graduation / Post graduationExperience...
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Service Desk Operations Leads
3 weeks ago
bangalore, India Tata Consultancy Services Full timeDear Candidate! Greetings from TCS !!! Role: Service Desk Operations Leads Location: Bangalore/Chennai Experience Range: 5 to 8 Years Job Description: Technical Lead for Operations Team. Review current major incidents, scheduled outages, and business events for the day to assess any adjustments to staffing plans. Review shift staffing to understand...
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Service Desk Agent
3 weeks ago
Bangalore, India Tata Consultancy Services Full timeDear Candidate Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Role: Service Desk Agent Location: Bangalore Experience Range: 4 to 6 years Mode Of Interview : Inperson Drive Venue:Tata...
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Service Desk Operations Leads
2 weeks ago
Bangalore Urban, India Tata Consultancy Services Full timeDear Candidate! Greetings from TCS !!! Role: Service Desk Operations Leads Location: Bangalore/Chennai Experience Range: 5 to 8 Years Job Description: Technical Lead for Operations Team. Review current major incidents, scheduled outages, and business events for the day to assess any adjustments to staffing plans. Review shift staffing to understand who is...
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Service Desk Operations Leads
2 weeks ago
Bangalore Urban, India Tata Consultancy Services Full timeDear Candidate! Greetings from TCS !!! Role: Service Desk Operations Leads Location: Bangalore/Chennai Experience Range: 5 to 8 Years Job Description: Technical Lead for Operations Team. Review current major incidents, scheduled outages, and business events for the day to assess any adjustments to staffing plans. Review shift staffing to understand who is...
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Help Desk Officer
2 weeks ago
Bangalore Division, India MUFG Global Service (MGS) Full timeAbout Us:MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds...
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Service Desk Agent
3 weeks ago
Bangalore, India Tata Consultancy Services Full timeDear Candidate Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Role: Service Desk Agent Location: Bangalore Experience Range: 4 to 6 years Mode Of Interview : Inperson Drive Venue:Tata...
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Japanese language with Any programming Expert
2 weeks ago
Bangalore Urban, India Tech Mahindra Full timeAbout the CompanyTech Mahindra offers innovative and customer-centric digital experiences, enabling enterprises, associates and the society to Rise. We are focused on leveraging next-generation technologies including 5G, Blockchain, Cybersecurity, Artificial Intelligence, and more, to enable end-to-end digital transformation for global customers. Tech...