Japanese Service Desk

4 weeks ago


bangalore, India LTIMindtree Full time

Service Desk Engineer

  • Very Fluent in Japanese and English and good to know Chinese
  • Service desk specialist receives and handles requests for service, following agreed procedures.
  • Delivering customer service through multiple channels including Calls, Chat, ServiceNow
  • Promptly allocates calls as appropriate.
  • Has knowledge on supporting iPad, Peripheral device troubleshooting and replacement support
  • Has knowledge of installing software, Application on iPad devices
  • Has Knowledge of handling ITSM Tool like - Service Now
  • Logs incidents and service requests and maintains relevant records
  • Identifies and classifies incident types and service interruptions.
  • Records incidents, cataloguing them by symptom and resolution.
  • Acts under guidance to record and track reliability data for services.
  • Acting as a first point of contact for users and customers.
  • Identifying and diagnosing issues and problems.
  • Categorizing and recording queries
  • Providing solutions to issues.
  • Advising users on the appropriate course of action.
  • Monitoring issues from start to resolution.
  • Escalating unresolved problems to a higher level of support, if needed.
  • Providing essential online security advice and support.
  • Logging issues and resolutions, tracking trends, and sharing insights with developers and product leaders.


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