ITSM Freshservice

19 hours ago


India Zensar Technologies Full time

Key Responsibilities: Freshservice Platform Ownership Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog. Implement automation workflows, SLAs, and integrations with other enterprise tools. Process Optimization & Governance Design and refine ITSM processes aligned with ITIL best practices. Ensure compliance, consistency, and continuous improvement across service management operations. Stakeholder Engagement Collaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions. Provide training and support to end-users and internal teams on Freshservice usage and enhancements. Reporting & Insights Develop dashboards and reports to track KPIs, SLA adherence, and service performance. Analyze trends to identify improvement opportunities and reduce ticket resolution time. Innovation & Integration Explore and implement new Freshservice features and third-party integrations to enhance platform capabilities. Support initiatives around self-service, knowledge management, and AI-driven support. The essential requirements of the job include:  3–5 years of experience in ITSM roles, with at least 2 years hands-on experience in Freshservice administration and configuration.  Strong understanding of ITIL framework and service management principles.  Experience with automation, scripting, and API integrations within Freshservice.  Excellent problem-solving, communication, and stakeholder management skills.  Certifications in ITIL, Freshservice, or related platforms are a plus.


  • ITSM Freshservice

    3 days ago


    India Zensar Technologies Full time

    Key Responsibilities:Freshservice Platform OwnershipConfigure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.Implement automation workflows, SLAs, and integrations with other enterprise tools.Process Optimization & GovernanceDesign and refine ITSM processes aligned with ITIL best practices.Ensure...

  • ITSM Freshservice

    3 days ago


    India Zensar Technologies Full time

    Key Responsibilities: Freshservice Platform Ownership - Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog. - Implement automation workflows, SLAs, and integrations with other enterprise tools. Process Optimization & Governance - Design and refine ITSM processes aligned with ITIL best...

  • ITSM Freshservice

    1 day ago


    India Zensar Technologies Full time

    Key Responsibilities: Freshservice Platform Ownership Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog. Implement automation workflows, SLAs, and integrations with other enterprise tools. Process Optimization & Governance Design and refine ITSM processes aligned with ITIL best practices....


  • Chennai, India Hectae Analytics and Software Solutions Full time

    Job Description About Us: We are seeking a driven and technically skilled Senior Implementation Engineer with hands-on experience in Freshservice or similar ITSM platforms. This is a high-impact role for someone eager to lead solution delivery, streamline service management processes, and make a tangible difference in enterprise IT transformations. You will...

  • ITSM Consultant

    21 hours ago


    India Exsead Group Full time

    Job Description Role Description We are seeking an ITSM Consultant with strong experience in Freshservice or ServiceNow to work closely with our Australian clients. You will lead platform configurations, service operations, ITSM process improvements, and ongoing service management. This is a client-facing role requiring excellent communication, platform...


  • Hyderabad, India People Prime Worldwide Full time

    Job Description ITSM tool arch - 1 Lead BABS My duties - a Basic Fresh Service Service now SNAP Development skills rest API experience Incident support Team UATesting Participating in discussions with Engineers and designing the Functional Design Documents such as Tech SOW document Management Announcement Solution Articles for SNAP product and processes...


  • India MatchPoint Full time

    Key Responsibilities:Design, implement, and maintain corporate network infrastructure prioritizing security, reliability, and scalability.Lead Cisco ISE deployments and architecture design expert in RADIUS/802.1X authentication, EAP-TLS, TrustSec policies, TACACS, and AAA configuration on NADs.Oversee and tune guest/sponsor portals, BYOD onboarding, and...


  • India MatchPoint Full time

    MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! Title: Network Cisco ISE Engineer India (Remote) Fulltime Design, implement, and maintain corporate network...


  • India MatchPoint Full time

    Key Responsibilities: Design, implement, and maintain corporate network infrastructure prioritizing security, reliability, and scalability. Lead Cisco ISE deployments and architecture design expert in RADIUS/802.1X authentication, EAP-TLS, TrustSec policies, TACACS, and AAA configuration on NADs. Oversee and tune guest/sponsor portals, BYOD onboarding, and...

  • IT Support Specialist

    3 weeks ago


    India Mint Service Desk Full time

    IT Support Specialist – Mint Service Desk 📍 Remote – Asia Region 🕒 Full-time 🏢 Department: Technical Support / Customer Success About Mint Service Desk Mint Service Desk is an IT Service Management (ITSM) and Customer Support platform helping organizations worldwide manage tickets, assets, and workflows with ease and flexibility. We’re...