Helpdesk - Consultant - Account Management

2 days ago

Bengaluru, India Medi Assist Full time

Job Title: Helpdesk Consultant (Account Management)

Location:

  • Main Primary: Client Site Electronic City Phase 2, Bangalore (1 Vacancy)

Employment Type: Full-time (Consultant Role)

Note: Based on performance, the role may be extended or converted to a permanent position after 12 months

Work Timings:

  • Monday to Friday: 11:00 AM to 7:30 PM
  • 2nd and 4th Saturdays and all Sundays: Weekly off
  • 1st, 3rd, and 5th Saturdays: As per office roster

CTC: 3 LPA to 3.5 LPA (Based on current ctc)

Experience Required: 1 to 5 years

About the Role

We are hiring a Consultant Account Management (Helpdesk) to manage insurance-related support and enrollment activities at our client location. The selected candidate will handle real-time coordination with internal teams, insurers, and client HR departments to ensure a smooth claims experience for policyholders.

Key Responsibilities

  • Provide daily helpdesk support at the client site for claims, enrollments, and policy clarifications
  • Respond to emails from client HRs and employees regarding insurance and enrollment-related queries
  • Collect and process reimbursement claim forms, ensuring coordination with processing teams
  • Manage mid-term additions of beneficiaries (dummy claims) and follow up with insurers for approvals
  • Resolve internal backend errors and clear job IDs generated by the enrollment team
  • Coordinate with insurers to rectify external errors and ensure beneficiary updates in policies
  • Track insurance claim numbers, raise float requests, and follow up with accounts for UTR details
  • Follow up with insurers for void payments and short settlements
  • Coordinate with client HR teams for monthly data updates and secure timely endorsements from insurers
  • Participate in Monthly Service Meetings (MSMs) at insurer offices to resolve claim-related grievances
  • Prepare and share reports on pending claims, information awaited, and other service metrics with client HR and insurers
  • Liaise with internal departments, insurers, agents, and medical professionals to resolve service issues
  • Follow up with insurers for TPA fee payments

Eligibility Criteria

  • Graduate in any stream
  • 1 to 5 years of experience in insurance, client servicing, helpdesk, or account management roles
  • Strong communication and coordination skills
  • Proficient in MS Office (Excel and Outlook)
  • Must have a two-wheeler with a valid driving license (mandatory for commuting between client and office locations)

APPLY NOW

  • Helpdesk - Consultant - Account Management

    2 weeks ago

    Bengaluru, Karnataka, India Medi Assist Full time ₹ 3,00,000 - ₹ 3,50,000 per year

    Job Title: Helpdesk Consultant (Account Management)Location:Main Primary: Client Site Electronic City Phase 2, Bangalore (1 Vacancy)Employment Type: Full-time (Consultant Role)Note: Based on performance, the role may be extended or converted to a permanent position after 12 monthsWork Timings:Monday to Friday: 11:00 AM to 7:30 PM2nd and 4th Saturdays and all...

  • Supervisor, IT Helpdesk

    4 days ago

    Bengaluru, Karnataka, India SpotOn: Corporate Full time

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...

  • Helpdesk Manager

    2 days ago

    Bengaluru, India Golden Opportunities Full time

    Candidate expectation Candidate must have 10+years of experience in HR Helpdesk Excellent understanding of various processes of core HR Operations and Voice, Emails and Chat Operations (Must have) Experience in Leading teams managing Tier 1 HR & helpdesk for UK, Europe or US Employees & Should have experience in using Workflow / case management tools like...

  • Senior Helpdesk Manager Position

    2 weeks ago

    Bengaluru, Karnataka, India beBeeHelpdesk Full time ₹ 25,00,000 - ₹ 30,00,000

    Job Title: Helpdesk ManagerWe are seeking an experienced professional to lead our Tier 1 HR helpdesk team. The ideal candidate will have a strong understanding of various core HR Operations and be proficient in Voice, Emails and Chat Operations.About the Role:The Helpdesk Manager will be responsible for managing Tier 1 HR related queries from client...

  • IT Helpdesk

    4 weeks ago

    Bengaluru, Karnataka, India Supreme Components International Full time

    Supreme Components International (SCI) is looking for a fast-thinking, technically sharp, and detail-oriented professional to join our team as an IT Helpdesk & Business Operations Support Executive. This is not a typical IT Helpdesk job. Yes, you'll be the first responder for internal IT issues, but you'll also handle Excel-based operational workflows, such...

  • Program Manager – Helpdesk

    2 days ago

    Bengaluru, India Bruker Full time

    OverviewBruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker's high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular and microscopic levels. In close cooperation with...

  • Helpdesk Associate

    3 weeks ago

    Bengaluru, Karnataka, India NTT DATA Full time

    Req ID 290389NTT DATA Services strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore Karn xc4 x81taka IN-KA India ...

  • Tcs bengaluru is hiring for helpdesk manager

    5 hours ago

    Bengaluru, India Tata Consultancy Services Full time

    TCS Bengaluru is Hiring for Helpdesk ManagerLocation - TCS BengaluruDesired Experience Range - 10 to 12 yearsOnly Work from Office (No Hybrid, No Remote, No Work from Home)Shift Timing : Should be comfortable with night & Rotational Shifts on 24*7 basisMinimum 15 years of regular, full-time education ( 10 + 2 + 3 )Graduate in any discipline can applyOverview...

  • IT Helpdesk Support Expert

    2 weeks ago

    Bengaluru, India Sartorius Full time

    For Sartorius Stedim India Pvt. Ltd, we are looking for an IT Helpdesk Support Expert to join our team in Bangalore. The IT Helpdesk Support Expert will be responsible for ticket tracking to document all support incidents and to create and maintain, detailed and complete helpdesk documentation **What you will accomplish together with us**: - Utilize ticket...

  • TCS Bengaluru is Hiring for Helpdesk Manager

    5 days ago

    Bengaluru, India Tata Consultancy Services Full time

    TCS Bengaluru is Hiring for Helpdesk Manager Location - TCS Bengaluru Desired Experience Range - 10 to 12 years Only Work from Office (No Hybrid, No Remote, No Work from Home) Shift Timing : Should be comfortable with night & Rotational Shifts on 24*7 basis Minimum 15 years of regular, full-time education ( 10 + 2 + 3 ) Graduate in any discipline can...