Specialist, Marine Onboarding

2 days ago

Mumbai, India Royal Caribbean Group Full time

Position Summary / Job Purpose
The Global Crew Readiness Operations Specialist is responsible for all aspects of

onboarding process relative to positions that fall under the category of Marine. High-level of

competencies in communication, planning, stakeholder management, and time

management are essential given the urgent and critical nature of these positions. The

distribution of work may vary based on relevant skills, experience, and business need or as

otherwise determined by management. However, in any case, the Operations Specialist

should maximize his/her time for efficiency and effectiveness to help the Global Crew

Readiness Operations team in all aspects of the onboarding processes to achieve weekly,

monthly, quarterly, and annual goals. This includes reporting and providing weekly reports

to Stakeholders.

Essential Duties And Responsibilities

  • Provides timely and customer-focused service to crew members that belong to the

category of Marine positions and internal customers

  • Ensures each crew member receives appropriate level of support and guidance to create

an exemplary onboarding experience.

  • Ensures compliance to regulatory, local, international, and company policies to ensure

safety and well-being of the crew members.

  • Liaises with the various teams (Talent Attraction, Crew Assist, Scheduling, Visa, Port

Agents, School, and Authorized Referral Sources) when appropriate, to meet hiring and

scheduling in a timely manner.

  • Provides back-up support to fellow Operations Specialists and guidance to the

Operations Representatives by being a consultant in terms of visa, medical, and STCW

requirements of shipboard roles.

  • Works diligently and proactively to resolve all onboarding related situations, escalates

irregularities to the Operations Supervisor; and, continuously explores ways to increase

efficiency and effectiveness

  • Performs all administrative tasks related to the onboarding of shipboard employees
  • Prepares various reports as required, including, but not limited to, status reports,

analysis, and lists of talent pools including status updates to Stakeholders.

  • Establishes monthly governance meetings with Recruitment, Scheduling, Mobility

Centers, HR Onboard and Stakeholders.

  • Consistently meets the performance metrics set by the management team.

Performs other duties as required. As needed, participates in special projects assigned by

management. This job description in no way states or implies that these are the only duties

to be performed by the employee occupying this position. Employees will be required to

perform any other job-related duties assigned by their supervisor or management.

Education, Experience, Knowledge & Skills

  • Bachelors degree in human resources, hospitality management, business

administration, or related field from an accredited

college or university or the international equivalent preferred

  • At least two (2) years onboarding or any relevant experience.

Key Relationships

Maintain a good working relationship with the stakeholders by meeting their expectation

and support the overall goals of the organization.

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