Associate Bug Management Core Team

Job Req ID: 49168

Posting Date: 28 Jul 2025

Function: Service

Unit: Business

Location:
Dundahera, Sector 21, Gurugram, India

Salary: Competitive

Purpose of Role: The role holder can be responsible for providing effective support of large projects and leadership of small/medium projects, dealing with all relevant issues, often without the guidance of the manager. May involve managing units of leads and other managers of teams. He/she provides support/leadership in the formulation of network, technology, systems and information strategy and evolution plans. The role holder can also be responsible for supporting real time operational systems providing leadership and guidance on resolving complex technical issues owning operational processes and ensuring support is provided to meet service level standards.

Good grounding and experienced in General networking principles: Routing & Switching.
Ability to differentiate bug types.
Experience with Cisco Platform and using CCO support tools.
Experience with performing/designing code upgrades.
Implement the technical design, troubleshoot, and understand.
Improve the technical competence of the GCS implementation in global environment.
Support large & complex contracts during the implementation, delivery phase.
Facilitate pull through business in a delivery of Datacentre/Routing/Switching/ Load balancing designs.
Understanding following from the solution architect - overall solution being proposed / Hardware components proposed for designs.
Able to understand the Change Implementation process as per ITIL Standard and performed the assigned task/activity.
Perform the scanning on network devices and find out the vulnerabilities associated with devices such as Cisco/Juniper/Aruba etc.
Provide the recommendation to customer for remediation of the BUGS & Vulnerabilities.
Can produce High Level & Low-Level Implementation Documents using/without using various tools.
Produce cost-effective technical solutions to achieve BT Global Services' business objectives.
Establish and maintain good working and technical relationships with BT and non-BT suppliers and influence product portfolio direction.
Choice of solutions technologies / services to best fit our client's requirements.
Assessment of technical risk.
To actively support, always, company policy and best practice in security, with particular emphasis on the protection of sensitive customer information.

Must have professional experience in BUGS scrubbing.
Good understanding of various Cisco Platform such as Cisco Routers like ISR 2900/3900/4400, 7200, 7600, ASR 1K, 9k and Switches like Cisco 2900, , 3650, 3850, 4500 & 6500 series.
Must have good understanding and hands on experience on Nexus platform such as Nexus 9k 7K, 5k, and 2k. and DC technologies like VDC, FEX , VPC
Must have good understanding of IOS upgradation of Cisco Routers / Switches / Wireless Controller and Nexus devices.
Hands on experience on Cisco / Aruba Wireless Controller (AP, WLC) and do the installation, configuration and troubleshooting.
Must have good hands-on experience on routing protocol like EIGRP, OSPF, BGP, static routing etc.
Hands on experience on Juniper M-Series Routers such as M10I & MX80, mx96 & EX – Series Switches.
Worked on multi-vendor environment such as Juniper, F5, Aruba and Riverbed with basic understanding about the same that will be a good advantage.
Understanding of technologies concept such as VSS, VPC, Stacking, HSRP, VRRP and GLBP.
Strong knowledge of layer 2 technologies like VTP, STP, MST, RSTP+, Trunking, VLANs, Layer 3 Switches, Logical Ether Channels etc.
Should understand GRE, IPsec, site to site VPN & DMVPN
Effective inter-personal, leadership, communication, and presentation skills; and ability to work within technical teams.
Should have worked in Global environment and have supported client in 24/7 environment.

Preference to candidates with exposure to below technologies: -

MPLS
SD-WAN
Nexus
Wireless
Security -Firepower, PS/FMC.
Cisco ISE
ACI

About us

BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK's largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.