Account Manager

Department: Client Servicing & OperationsLocation: Ahmedabad (Hybrid / Onsite)Salary Range: ₹45,000 – ₹50,000/month (based on experience and marketing tech skillset) Working Days: Monday to Saturday (2 Saturdays off per month) About Betterrwalls Betterrwalls is a performance-driven real estate marketing agency working exclusively with developers (not brokers). We specialize in: Go-To-Market (GTM) strategy planning Performance marketing across Meta, Google, YouTube & LinkedIn, etc. Sales automation & CRM workflows We are scaling into Betterrwalls 2.0 — a structured, automation-led growth model focused on ROI, brand partnerships, and value-driven client relations. Role Objectives You’ll act as the bridge between our clients, creative/media teams, and management — ensuring every project runs smoothly, profitably, and delightfully. You’ll oversee client communication, delivery timelines, reporting, renewals, and service quality — while maintaining a 360° view of accounts, payments, and team coordination. Essentially: You’re the COO for each client account. Key Responsibilities Client coordination and project management Manage day-to-day communication with clients (WhatsApp, email, and calls). Coordinate ad creatives, media plans, and brand materials with internal teams. Track and ensure timely approvals on designs, strategies, and monthly marketing plans. Conduct weekly performance reviews and summarize key actions for clients. Campaign & Delivery Oversight Track performance marketing metrics (leads, CPL, conversions, etc.). Liaise with design and ad teams to ensure KPIs are met. Plan and finalize next-month strategies in sync with the strategy team. Payment & Account Management Track client billing cycles, renewal dates, and outstanding balances. Coordinate with accounts for invoicing and payment follow-ups. Ensure renewal confirmations and maintain financial discipline for every project. Client Success & Relationship Building Anticipate client needs and proactively offer new service suggestions (upsells). Maintain client happiness score and follow-up rhythm. Balance client satisfaction with agency profitability and workflow integrity. Reporting & Documentation Maintain all client project records: media plans, invoices, strategies, and reports. Update CRM (HubSpot) regularly with project progress and renewal status. Generate weekly client summary dashboards and send to management. Vendor & Team Coordination Manage timelines and approvals with design vendors, ad managers, and content suppliers. Ensure deliverables are met as per brand and performance standards. Tools & Tech You’ll Use (Training will be provided if needed) HubSpot CRM → Client database & renewal tracking Asana → Task and project management Google Sheets → Reporting & documentation Meta & Google Ads Dashboards → Campaign data tracking WhatsApp Business API → Automated client communication Google Looker Studio → Report generation dashboards Required Skills & QualitiesExperience & Background 2–5 years of experience in client servicing, digital marketing coordination, or project management. Preferred industry: Advertising, Digital Marketing, or Real Estate Digital Marketing . Core Skills Excellent English communication & presentation skills Strong follow-up and coordination discipline Understanding of digital marketing KPIs (CTR, CPL, conversion ratios) Organized, deadline-driven, and emotionally intelligent Strategic negotiator — can align client expectations with company goals Personality Traits Ownership mindset: “This is my client.” High empathy + assertiveness balance. Tech-comfortable — loves automation and efficiency. Calm under pressure — can handle multiple accounts gracefully. Trustworthy and structured — maintains confidentiality and process. KPIs (Key Performance Indicators) Client retention & satisfaction score (monthly rating) Renewal ratio (%) Timely report & deliverable submissions (%) Collection ratio vs billing target (%) Upsell value generated from existing clients Reduction in founder’s daily coordination time (internal metric) Reporting Structure Reports to: Founder / Director Works with: Strategy Team, Media Team, Design Team, Vendors, Clients Coordinates: Account renewals, creative deliveries, payment tracking, and reporting