BPO Team Lead
23 hours ago
Position Overview: The Team Lead will be assisting in the day-to-day operations of the department contributing to the successful achievement of the team’s goals and objectives. Responsibilities include handling complex chargeback cases, acting as a first level contact for escalations, and the monitoring of call & case workflows to meet service level/performance targets. The candidate will assist management in various sundry activities which include but are not limited to reporting, quality assurance, procedural development, and continuous learning and improvement activities. Position: Supervisor - Joint Recovery Processing (JRP)Position Status: Full Time – Work from OfficeHours of Work: Business hours Department: PCB Back Office Risk OperationsSalary: Responsibilities:• Support the accomplishment of all contracted service level targets/agreements.• Manage monthly and ad-hoc agent coaching and feedback.• Assist in daily, weekly, and monthly quality assurance activities.• Provides day to day support to the team and handle first level escalations as they arise or are assigned.• Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes.• Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management.• Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles.• Oversee and aid in new hire training and onboarding.• Contribute to continuous learning activities promoting knowledge and skill development within the team.• Assist in keeping all team members informed and up to date about all relevant and useful information.• Act as a subject matter expert on projects/initiatives• Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team.• Maintain relationships with internal and external clients.• Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: • People Management required.• 3-5 years’ experience in the financial industry• 3-5 years’ experience in Dispute/Chargebacks Handling preferred.• Strong Customer Focus/Orientation • Professional written and verbal communication skills• Strong Active listening and negotiation skills• Detail-oriented and ability to multi-task• Strong organizational and time management skills• Strong Decision-making skills and able to exercise sound judgment. • Highly motivated with ability to work independently in a fast-paced environment.• Flexible, reliable, conscientious, and able to follow directions.• Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams.• Previous experience with TS2 and TCS applications is an asset.
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Telesales Team Lead
23 hours ago
Gurugram, India Volitionsphere UT Services LLP Full timeCompany Overview Volitionsphere IT Services LLP, based in Ghaziabad, is a reputable technology and staffing solutions firm specializing in IT-enabled services, recruitment solutions, and business process support across India. Since its establishment in 2024, Volitionsphere has been delivering efficient and scalable results tailored to meet the dynamic needs...
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Team Lead
4 days ago
gurugram, India Red Hibiscus Info Solutions Full timeMust have excellent communication skillsMust have experience in team handling of 5-10 members & recruitment experience with BPO industry in Bulk, Lateral & Mass hiringShould be expertise in resume Screening for International & Domestic LOBs Required Candidate profileCreate and manage job postings.Maintain the excel sheet of daily team work.Coordination with...
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Team Pumpkin
1 week ago
Gurugram, India Team Pumpkin Full timeAbout the RoleWe are seeking a Performance Marketing Lead to spearhead our Paid Media initiatives and drive impactful business outcomes. This role requires a highly strategic and hands-on digital marketing professional with deep expertise in performance marketing across multiple platforms. As the Lead, you will be responsible for managing a high-performing...
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Team Pumpkin
1 week ago
Gurugram, India Team Pumpkin Full timeDescription:About the RoleWe are seeking a Performance Marketing Lead to spearhead our Paid Media initiatives and drive impactful business outcomes.This role requires a highly strategic and hands-on digital marketing professional with deep expertise in performance marketing across multiple platforms.As the Lead, you will be responsible for managing a...
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Recruiters (BPO Hiring)
4 weeks ago
Gurugram, India Impetus Career Consultants Full timeJob Title: Recruiters - (BPO Hiring)Experience: 0–2 YearsLocation: GurgaonCompany: Impetus Career ConsultantsJob Summary:We are looking for dynamic and enthusiastic recruiters to join our BPO hiring team. The ideal candidate will be responsible for end-to-end recruitment for voice and non-voice processes across leading BPO clients. Freshers with excellent...
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Recruiters (BPO Hiring)
4 weeks ago
Gurugram, India Impetus Career Consultants Full timeJob Title: Recruiters - (BPO Hiring) Experience: 0–2 Years Location: Gurgaon Company: Impetus Career Consultants Job Summary: We are looking for dynamic and enthusiastic recruiters to join our BPO hiring team. The ideal candidate will be responsible for end-to-end recruitment for voice and non-voice processes across leading BPO clients. Freshers with...
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Recruiters (BPO Hiring)
4 weeks ago
Gurugram, India Impetus Career Consultants Full timeJob Title: Recruiters - (BPO Hiring) Experience: 0–2 Years Location: Gurgaon Company: Impetus Career Consultants Job Summary: We are looking for dynamic and enthusiastic recruiters to join our BPO hiring team. The ideal candidate will be responsible for end-to-end recruitment for voice and non-voice processes across leading BPO clients. Freshers with...
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Recruiters (BPO Hiring)
4 weeks ago
Gurugram, India Impetus Career Consultants Full timeJob Title: Recruiters - (BPO Hiring)Experience: 0–2 YearsLocation: GurgaonCompany: Impetus Career ConsultantsJob Summary:We are looking for dynamic and enthusiastic recruiters to join our BPO hiring team. The ideal candidate will be responsible for end-to-end recruitment for voice and non-voice processes across leading BPO clients. Freshers with excellent...
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Recruiters (BPO Hiring)
4 weeks ago
Gurugram, India Impetus Career Consultants Full timeJob Title: Recruiters - (BPO Hiring)Experience: 0–2 YearsLocation: GurgaonCompany: Impetus Career ConsultantsJob Summary:We are looking for dynamic and enthusiastic recruiters to join our BPO hiring team. The ideal candidate will be responsible for end-to-end recruitment for voice and non-voice processes across leading BPO clients. Freshers with excellent...
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Team Lead
1 week ago
Delhi, Gurugram, NCR, Noida, India Rozgaarwala Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearTeam Leaders (TLs) for an International Voice Process in Gurugram. The ideal candidate must have prior experience in handling & managing teams in a BPO setup, with excellent communication skills & a strong focus on performance and people management. Required Candidate profileMinimum 1 year of experience as a Team Leader in an International Voice Process....
