Cisco Collaboration

2 months ago


Bengaluru, India Black Box Full time
Please apply only if you flexible to work for Rotational Shift / Flexible for working on late night hours

Work location: BangaloreMode: Work from OfficeShift timing: Rotational shifts

Primary Roles & Responsibilities:Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection, Presence, Contact Center Express, Cisco Webex and Cisco Webex Contact Center.Install and configure voice gateways as part of the Collaboration solutionsInstall and configure LAN switches and networking componentsEstablish QOS policiesInstall and configure SIP border solutions (CUBE and other SBC’s)Strong understanding of security and privacy controls for voice systems and the ability to design and configure according to the current standards.Troubleshoot integrated technology issues and maintain an accurate issues list.Provide systems administration training to clientsLearn to understand the customer environment (technical and political) and when to escalate.Work with Account Managers to identify new opportunities (cross selling and up selling while on projects)Participate in the modification and continual improvement of the both the professional services project documentation and the project implementation processesAssist support technicians in troubleshooting client installationContinuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the products & services that Black Box supports.Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.Foster and contribute toward collaborative working relationships within NACS operations and across all levels and departments of the organization to execute service desk functions and company priorities.Perform other duties as assigned

Knowledge, Skills, AbilitiesAccountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs, and performs one’s job with the broader goals in mind. Looks beyond the requirements of one’s own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in organization’s success.Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer. Considers the impact on the external customer when taking action, setting policies or carrying out one’s own job tasks. Looks for external trends that are likely to shape the wants and needs of customers in the near future. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.Decision Making - Makes good decisions using a combination of analysis, knowledge, experience, and judgment. Analyzes and distinguishes core problems by looking at the symptoms.Resolves key issues behind major problems in the short term while developing and executing long term solutions. Has a strong record for making decisions that are correct and accurate. Applies strategies to implement effective decision making during crises.Interpersonal Relationships - Demonstrates appropriate and professional behavior at all times. Uses a high degree of tact and diplomacy in working with others. Models and exercises sound judgment regarding personal conduct. Is aware of one’s own style or preference and its impact on others. Earns the respect of others.Problem Solving and Critical Thinking - Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on own knowledge and experience base and calling on other references and resources as necessary. Undertakes a complex task by breaking it down into manageable parts in a systematic, detailed way. Identifies the information needed to solve a problem effectively. Gets input from internal/external contacts who are closest to the problem.

Education / Experience RequirementsCCNP Voice/Collaboration or equivalent experience. (CCIE Voice/Collaboration strongly preferred)Bachelors degree and/or equivalent work/military experience (5+ years).This position requires Senior level experience with implementation, configuration, and troubleshooting in the following applications: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco IM and Presence (Jabber), Unified Contact Center Express (UCCX), Cisco Emergency Responder (CER), Expressway/Collaboration Edge as well as Cisco Cloud Collaboration portfolio.Experience designing collaboration solutions given client requirements and goalsStrong understanding of TCP/IP and ability to install and troubleshoot LANs and WANsStrong understanding of cloud and virtualization technologiesAutomation, orchestration and/or development experience a plusAbility to manage and coordinate multiple projectsExcellent communications and documentation skills

  • Bengaluru, India Cisco Full time

    What You’ll Do As a technical writer (3-7 years’ experience) at Cisco, you will: · Make complex concepts, workflows, and tasks easily comprehendible and appealing to diverse audiences. · Push the envelope on developing engaging content for a variety of audiences - from end users to network administrators to developers. · Acquire a deep...


  • Bengaluru, India Cisco Full time

    As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters. Our employees fuel the magic of the Meraki...


  • Bengaluru, India Cisco Full time

    As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters. Our employees fuel the magic of the Meraki...

  • Cisco Collaboration

    2 months ago


    Bengaluru, India Black Box Full time

    Please apply only if you flexible to work for Rotational Shift / Flexible for working on late night hours Work location: Bangalore Mode: Work from Office Shift timing: Rotational shifts Primary Roles & Responsibilities: Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity...

  • Cisco Collaboration

    2 months ago


    Bengaluru, India Black Box Full time

    Please apply only if you flexible to work for Rotational Shift / Flexible for working on late night hoursWork location: BangaloreMode: Work from OfficeShift timing: Rotational shiftsPrimary Roles & Responsibilities:Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection,...

  • Cisco Collaboration

    2 months ago


    Bengaluru, India Black Box Full time

    Please apply only if you flexible to work for Rotational Shift / Flexible for working on late night hoursWork location: BangaloreMode: Work from OfficeShift timing: Rotational shiftsPrimary Roles & Responsibilities:Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection,...

  • Cisco Collaboration

    1 week ago


    Bengaluru, India Black Box Full time

    Please apply only if you flexible to work for Rotational Shift / Flexible for working on late night hoursWork location: BangaloreMode: Work from OfficeShift timing: Rotational shiftsPrimary Roles & Responsibilities:Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection,...

  • Cisco Collaboration

    2 weeks ago


    Bengaluru, India Black Box Full time

    Please apply only if you flexible to work for Rotational Shift / Flexible for working on late night hoursWork location: BangaloreMode: Work from OfficeShift timing: Rotational shiftsPrimary Roles & Responsibilities:Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection,...

  • Cisco Collaboration

    2 weeks ago


    Bengaluru, India Black Box Full time

    Please apply only if you flexible to work for Rotational Shift / Flexible for working on late night hours Work location: Bangalore Mode: Work from Office Shift timing: Rotational shifts Primary Roles & Responsibilities: Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity...


  • Bengaluru, India Cisco Full time

    As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters.Our employees fuel the magic of the Meraki...


  • Bengaluru, India Cisco Full time

    As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters.Our employees fuel the magic of the Meraki...


  • Bengaluru, India Cisco Full time

    As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters. Our employees fuel the magic of the Meraki...


  • Bengaluru, India Cisco Full time

    As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters.Our employees fuel the magic of the Meraki...


  • Bengaluru, India Cisco Full time

    Who we are :Cisco Asset Management Service is designed to give Customers near real-time Installed Base (IB) information, so they can effectively manage the life cycle of their Cisco assets and make the right business decisions.The CAM does this through proactive management of the Customer’s Cisco IB, which includes collating asset information from various...

  • Black Box

    2 months ago


    Bengaluru, India BLACK BOX NETWORK SERVICES INDIA PRIVATE LIMITED Full time

    About the job :Please apply only if you flexible to work for Rotational Shift / Flexible for working on late night hoursWork location : BangaloreMode : Work from OfficeShift timing : Rotational shiftsPrimary Roles & Responsibilities :- Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity...

  • Black Box

    1 week ago


    Bengaluru, India BLACK BOX NETWORK SERVICES INDIA PRIVATE LIMITED Full time

    About the job :Please apply only if you flexible to work for Rotational Shift / Flexible for working on late night hoursWork location : BangaloreMode : Work from OfficeShift timing : Rotational shiftsPrimary Roles & Responsibilities :- Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity...


  • Bengaluru, India Cisco Full time

    What You Will DoAs a Software Engineer with the Commerce (Cisco Capital) Engineering team, part of the Cisco IT Organization, you will develop scalable futuristic solutions to address new business models, business challenges and help drive digital transformation for Cisco Capital. You will collaborate with internal and business teams for your projects to...

  • Software Engineer

    3 weeks ago


    Bengaluru, India Cisco Full time

    Cisco is the worldwide leader in networking that transforms how people connect, communicate, and collaborate. Since 1984, Cisco has led in the innovation of IP-based networking technologies such as routing, switching, security, unified communications, video, and wireless. Our responsible business practices help ensure business sustainability and...


  • Bengaluru, India Cisco Full time

    Cisco is the worldwide leader in networking that transforms how people connect, communicate, and collaborate. Since 1984, Cisco has led in the innovation of IP-based networking technologies such as routing, switching, security, unified communications, video, and wireless. Our responsible business practices help ensure business sustainability and...

  • Software Engineer

    3 weeks ago


    Bengaluru, India Cisco Full time

    Who We AreToday’s ambitious business environment is more than that – it’s a period of disruption between the pandemic, global business change and internal process complexity. For us to focus on simplicity and the best customer experience, we need great talent and the right abilities to be successful. This is now a mantra for our Cisco leadership team...