Service management

3 days ago


Bengaluru, India Tata Consultancy Services Full time

Roll -Service Management CMDB Experience - 6 to 10 Years. Location -Bangalore. Process Ownership: Develop, implement, and maintain CMDB processes, policies, and procedures in alignment with ITIL best practices. Data Integrity & Quality: Ensure accuracy, completeness, and consistency of configuration item data within the CMDB. Governance & Compliance: Enforce CMDB governance policies, conduct regular audits, and ensure compliance with regulatory and organizational standards. Collaboration: Work closely with IT teams (Service Desk, Incident, Change, and Problem Management) to support configuration management activities and resolve data issues. Strong knowledge of ITIL framework, especially Configuration Management and Service Asset Management. Experience with CMDB tools (e.g., Service Now, BMC Remedy, etc.).



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