Technical Support Manager
2 weeks ago
We are looking for a Technical Support Manager for our next generation CRM platform. You will be responsible for nurturing relationships with our high value customers, while driving onboarding & product adoption by bringing our best practices, innovations and capabilities to our customers.The Technical Support Manager will deliver technical leadership coupled with a deep understanding of customer support methods to drive greater business value and satisfaction. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in understanding the needs of our customers and help shape the future of customer support.Job Responsibilities:Build trust. Ensure the company keeps its promises to customers, identify and address customer issues immediately and monitor through resolution. Likewise, manage customer expectations and facilitate our activities as agreed.Learn our product at a deep level and help customers do the same. Learn upcoming features, and help customers prepare for them.Understand how our customers define their own success with our product and help them work toward that success.Provide proactive guidance and creative solutions to address customers’ business problems and goals, and to deepen relationships and product usage.Represent the customers’ voice during internal discussions and projects.Be the point of contact for customers and key stakeholders on complex issues.Lead knowledge management across the products and customers.Analyze the customer data to demonstrate how game changing our product is and the value/impact on customer business.Work with product and engineering teams on customer feedback and feature improvements.Skills & Requirements (Must Have):Good knowledge of CRM Applications like Salesforce/JIRA/Zoho/Freshdesk/ZenDesk etcGood understanding of Technical Support Process and MetricsExperience in managing a 24 X 7 Technical Support Teams and ProcessesKnowledge of SAAS ApplicationsKnowledge of AI/ML, NLP/NLU and database technologies is a plus.Ability to quickly learn, understand, and work with new emerging technologies, methods, and solutions for customer support and success.Qualification & Experience:6 to 9 years of experience in technical customer-facing roles – Technical Support, Customer support, customer success, presales and post sales consulting and technical services. Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
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Customer Support Executive
3 weeks ago
Chennai, India GST Manager Full timeAbout UsGST Manager is a leading tax consulting company ) providing tax solutions to clients across India. As a fast-growing startup, we are expanding our operations and team to accelerate growth and meet increasing client demands. The RoleWe are seeking a Customer Support Executive to join our team in Chennai. This role involves managing client...
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Customer Support Executive
2 weeks ago
Chennai, Tamil Nadu, India GST Manager Full time ₹ 2,00,000 - ₹ 4,50,000 per yearAbout UsGST Manager is a leading tax consulting company ) providing tax solutions to clients across India. As a fast-growing startup, we are expanding our operations and team to accelerate growth and meet increasing client demands.The RoleWe are seeking a Customer Support Executive to join our team in Chennai. This role involves managing client...
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Customer Support Executive
3 weeks ago
Chennai, India GST Manager Full timeAbout us: GST Manager is a leading tax consulting company ) providing tax solutions to clients on a PAN India basis. As a fast-growing startup, we are expanding our operations and team to accelerate growth and meet increasing client demands. The Role: We are seeking a Customer Support Executive to join our team in Chennai. This role involves managing client...
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Customer Support Executive
2 weeks ago
Chennai, Tamil Nadu, India GST Manager Full time ₹ 1,04,000 - ₹ 1,30,878 per yearAbout us:GST Manager is a leading tax consulting company ) providing tax solutions to clients on a PAN India basis. As a fast-growing startup, we are expanding our operations and team to accelerate growth and meet increasing client demands.The Role:We are seeking a Customer Support Executive to join our team in Chennai. This role involves managing client...
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Technical support manager
3 weeks ago
Chennai, India TivonaGlobal Technologies Full timeWe are looking for a Technical Support Manager for our next generation CRM platform. You will be responsible for nurturing relationships with our high value customers, while driving onboarding & product adoption by bringing our best practices, innovations and capabilities to our customers.The Technical Support Manager will deliver technical leadership...
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Technical support manager
4 weeks ago
Chennai, Tamil Nadu, India TivonaGlobal Technologies Full timeWe are looking for a Technical Support Manager for our next generation CRM platform. You will be responsible for nurturing relationships with our high value customers, while driving onboarding & product adoption by bringing our best practices, innovations and capabilities to our customers.The Technical Support Manager will deliver technical leadership...
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Technical support manager
3 weeks ago
Chennai, India TivonaGlobal Technologies Full timeWe are looking for a Technical Support Manager for our next generation CRM platform. You will be responsible for nurturing relationships with our high value customers, while driving onboarding & product adoption by bringing our best practices, innovations and capabilities to our customers. The Technical Support Manager will deliver technical leadership...
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Technical Support Manager
3 weeks ago
Chennai, India TivonaGlobal Technologies Full timeWe are looking for a Technical Support Manager for our next generation CRM platform. You will be responsible for nurturing relationships with our high value customers, while driving onboarding & product adoption by bringing our best practices, innovations and capabilities to our customers.The Technical Support Manager will deliver technical leadership...
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Technical Support Manager
4 weeks ago
Chennai, India TivonaGlobal Technologies Full timeWe are looking for a Technical Support Manager for our next generation CRM platform. You will be responsible for nurturing relationships with our high value customers, while driving onboarding & product adoption by bringing our best practices, innovations and capabilities to our customers.The Technical Support Manager will deliver technical leadership...
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Technical Support Manager
3 weeks ago
Chennai, India TivonaGlobal Technologies Full timeWe are looking for a Technical Support Manager for our next generation CRM platform. You will be responsible for nurturing relationships with our high value customers, while driving onboarding & product adoption by bringing our best practices, innovations and capabilities to our customers. The Technical Support Manager will deliver technical leadership...
