Customer Relations Manager

4 weeks ago

Mumbai, India (AIS) Anjita IT Solutions Pvt Ltd Full time

Company Description

AIS Anjita IT Solutions Pvt Ltd focuses on developing fast, secure, and user-friendly technology solutions. Our expertise includes web applications, online stores, ReactJS, Shopify websites, Android apps, iPhone apps, dynamic and static websites, and content management systems. We cater to various industries, including healthcare, e-commerce, media streaming, conference management, and more. By partnering with clients from diverse sectors, we have garnered extensive experience in delivering effective technological solutions.

Role Description

This is a full-time on-site role for a Customer Relations Manager, located in Mumbai. The Customer Relations Manager will be responsible for managing customer interactions, resolving customer inquiries and issues, developing and maintaining strong relationships with clients, coordinating with internal teams to ensure client satisfaction, and maintaining records of customer interactions and transactions. The role includes monitoring customer feedback, working on improving service quality, and identifying opportunities for business growth through enhanced customer engagement strategies.

Qualifications

  • Customer interaction and relationship management skills
  • Excellent communication and interpersonal skills
  • Problem-solving and conflict resolution skills
  • Experience with CRM software and databases
  • Ability to work collaboratively with internal teams
  • Strong organizational and multitasking skills
  • Experience in the technology industry is a plus
  • Bachelor's degree in Business Administration, Marketing, or a related field

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