Customer support position

7 days ago


bangalore, India Spiderfocus Solutions Full time

Job title - Customer support position

Education - B.com

Location - Hanumanth Nagar. Bangalore

Only Female candidates

Salary Range - 15 to 18k



Roles and Responsibilities:


  • Understanding the products and services provided by the company.
  • Preparing company policies and procedures.
  • Developing training lessons with service delivery systems.
  • Managing a team of Customer Support Representatives.
  • Supporting the customer through an email ticketing system and phone calls.
  • Resolving customer complaints and queries.
  • Providing detailed information to customers.
  • Monitoring the performance of individual representatives.
  • Maintaining records of each phone call for future reference.
  • Assisting the HR department with hiring new employees.
  • Providing the new employees with training sessions for enhancing their skills.
  • Offering exceptional customer service and satisfaction.
  • Following up with customers for any further information.
  • Taking feedback from the customers.
  • Negotiating the terms and conditions with the customer.
  • Contributing the work to the companys knowledge base.
  • Maintaining a healthy relationship with the clients.
  • Adhering to the companys rules and regulations.

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