Practice Head – IMS

Company Profile:

Smartedge Consulting is into the business of providing consulting services to various management systems standards like ISO 9001-Quality, ISO 14001-Environment, ISO 45001-OH&S, ISO 50001-Energy Management Systems, ISO 22000, FSSC 22000, BRC food, ISO 27001-Information Security, Good Manufacturing Practice, Process Improvements like TPM, 5S & Lean Six Sigma, Safety Audit, Sustainability and Energy efficiency improvements.

Serving to different industry sectors like Manufacturing, Services like IT & ITeS, Infrastructure, Education, Health care, Energy and Engineering.

Job Overview:

The Practice Head for IMS -QEHS Services is responsible for overseeing the strategy, management, and growth of IMS projects (ISO 9001, ISO 14001, ISO 45001/ISO The role involves ensuring efficient project execution, maximizing client satisfaction, maintaining compliance excellence, and driving sustainable business growth and profitability.

Detailed Responsibility, Authority, and Accountability:

Responsibility:

• Lead and manage IMS consulting practice, ensuring quality and consistency in all projects.
• Develop strategic plans for IMS service growth and market penetration.
• Oversee and ensure accuracy, timeliness, and compliance of all IMS documentation and project deliverables.
• Provide expert guidance and oversight on internal audits, gap analyses, and certification readiness.
• Develop and deliver comprehensive training programs for internal consultants and client teams.
• Foster clear and effective communication with internal teams, clients, and external stakeholders.
• Oversee financial management, project budgeting, cost control, invoicing, and collections.

Authority:

• Direct IMS project allocation, resource planning, and consultant assignments.
• Approve key project decisions including timelines, resource allocations, and strategic directions.
• Resolve high-level operational and compliance issues directly with senior client representatives.
• Approve training content, methodologies, documentation standards, and practices developed by consultants.
• Initiate and implement strategic improvements in IMS project management practices and processes.

Accountability:

• Overall accountability for timely, profitable, and high-quality delivery of IMS consulting projects.
• Accountable for ensuring project documentation meets standards, minimizing errors and reworks.
• Responsible for maintaining high levels of client satisfaction, fostering repeat and referral business.
• Accountable for achieving practice financial goals, timely collections, and profitability metrics.
• Regularly report practice performance, risks, and strategic updates to senior management.

Key Responsibilities:

Practice Leadership:

• Provide strategic leadership for IMS consulting services, driving business growth.
• Mentor, coach, and develop IMS consultants to enhance service quality and performance.

Project Management Oversight:

• Monitor overall project delivery timelines, budgets, and quality.
• Establish clear project execution standards and methodologies.
• Ensure effective stakeholder management and resolution of conflicts.

Client Relationship Management:

• Build and maintain strong relationships with key clients and industry partners.
• Act as the primary escalation point for client concerns, ensuring resolution.

Business Development:

• Identify opportunities for expanding IMS consulting services.
• Participate in client acquisition activities including proposal preparation and presentations.

Financial Oversight:

• Oversee invoicing, receivables management, and budget adherence.
• Ensure accurate forecasting and financial reporting.

Performance Metrics:

• Overall practice revenue and profitability growth.
• Client satisfaction and retention rates.
• Project delivery timeliness and quality metrics.
• Employee engagement and retention within the practice.

Qualifications and Experience:

• Graduate in Engineering / Diploma in Engineering / B.Sc.
• 12-15 years of experience in Manufacturing (Steel/Engineering/Construction/Pharma/Food)/Service industries, with senior-level experience in QA/QC, Production, or Operations.
• Minimum 5-7 years experience leading IMS (ISO 9001, ISO 14001 & ISO 45001/ISO implementation as team leader or senior consultant.
• Extensive experience conducting certification and surveillance audits with recognized certification bodies (SGS, BVCI, BSI, DNVGL, TUV).

Skills and Competencies:

Knowledge:

• Expert-level knowledge of IMS standards (ISO 9001, ISO 14001, ISO 45001/ISO
• Deep understanding of regulatory compliance and quality management principles.

Technical Skills:

• Advanced skills in process identification, documentation, and improvement methodologies.
• Proven expertise in internal auditing, non-conformity management, and corrective actions.
• Advanced proficiency in MS Office (Word, Excel, PowerPoint).

Attitude and Behavioral Skills:

• Strategic thinker with strong leadership capabilities.
• Exceptional commitment to client satisfaction and business integrity.
• Superior interpersonal, negotiation, and conflict resolution skills.
• Results-driven, detail-oriented, and quality-focused.
• Highly adaptable and capable of managing diverse teams.
• Excellent organizational and prioritization skills.
• Commitment to continuous learning and professional development.

Work Environment:

• Flexible for domestic and occasional international travel.
• Able to manage remote and onsite teams effectively.

Compensation:

Highly competitive remuneration package based on seniority and experience, including performance incentives, revenue sharing besides fixed pay and professional development opportunities.

Goals:

• Achieve targeted annual revenue growth of at least 20%.
• Ensure at least 95% of projects are delivered on time and within budget.
• Maintain a client satisfaction score of at least 90%.
• Enhance team competencies through regular training with an effectiveness rating of 4.5/5.
• Achieve at least 95% receivables collection rate within agreed terms.