Airline BPO Associate/ Senior Asssociate

1 week ago


Delhi, India Aviation Indeed Full time

Job Type: Full-timeMinimum Qualification: High School Qualification (IATA or Airline Basic Tariff certification is a plus)Experience: Minimum 2 years in airline reservations, ticketing, airport check-ins, or contact centersRoles and Responsibilities:- Respond to customer inquiries via phone, email, and web chat- Sell, up-sell, and cross-sell products and services- Handle new reservations, ticket modifications, refunds, and fare calculations- Ensure customer satisfaction by providing accurate and timely information- Escalate complex queries to senior team members as neededQualifications & Skills:- Experience with Amadeus GDS is essential- Strong communication skills in English (spoken and written)- Ability to manage high call volumes in a fast-paced environment- Customer-focused approach with a problem-solving mindset- Adaptability to new systems and processes- Willingness to work in shifts



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