Sales & Customer Support (Voice Process)

4 weeks ago

Hyderabad, India NirApad9 Full time

Job Title:
 Sales & Customer Service Executive (Voice Process)

Location:
 Hyderabad

Work Mode:
 Onsite

Employment Type:
 Internship

About the Role

We are looking for enthusiastic and results-driven
Sales & Customer Service Executives
 to join our
voice process team
. In this role, you will handle inbound and outbound calls to assist customers, resolve queries, and promote products/services. You should be able to understand customer needs, provide effective solutions, and drive sales while delivering an exceptional customer experience.

Key Responsibilities

  • Handle inbound and outbound customer calls in a professional and courteous manner
  • Understand customer requirements and provide accurate information about products/services
  • Achieve monthly sales targets through effective upselling and cross-selling
  • Resolve customer queries, complaints, and service issues promptly
  • Maintain detailed and accurate call logs and CRM records
  • Follow communication scripts, standard operating procedures, and quality guidelines
  • Build and maintain positive relationships with customers to ensure repeat business
  • Coordinate with internal teams to ensure seamless service delivery
  • Adhere to performance metrics (AHT, CSAT, Conversion Rate, etc.)

Required Skills & Qualifications

  • Bachelor's degree or equivalent
  • 0–1 years of experience in sales/customer support (voice process preferred)
  • Excellent verbal communication and persuasive skills (English)
  • Strong problem-solving attitude and customer-centric mindset
  • Ability to multitask, stay calm under pressure, and work in a target-driven environment
  • Familiarity with CRM systems is an advantage
  • Willingness to work in rotational shifts

What We Offer

  • Competitive salary + performance-based incentives
  • Extensive training and development programs
  • Opportunity to grow within a fast-paced organization
  • Supportive work culture and team

To Apply:
 Send your CV to
 with the subject line
"Sales & Customer Service – Voice Process"
.

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