Delmia support engineer || bangalore

4 weeks ago

Bangalore, India AceStack Full time

Job Title: Delmia Support Engineer Location: Bangalore - Onsite 6 Months Contract (Possible Extension) Experience Level: 4+ Years Job Summary: We are seeking a skilled and proactive Delmia Support Engineer to join our Virtual Manufacturing team. The ideal candidate should have hands-on experience with Dassault Systèmes' 3 DEXPERIENCE platform, particularly in supporting and customizing DELMIA , CATIA , and related PLM tools. This role involves providing technical support, managing deployments, developing customizations, maintaining infrastructure and ensuring seamless integration of digital manufacturing solutions across the enterprise. Key Responsibilities: Provide L1/L2/L3 support for 3 DEXPERIENCE native applications including DELMIA , CATIA , and associated infrastructure components. Troubleshoot and resolve user issues logged in Service Now within defined SLA metrics (P1/P2/P3/P4). Support change management , and BOM management processes. Develop and maintain EKL scripts , VBA macros , CAA customizations , and automation scripts (Power Shell, Batch, C#). Manage Multi site FCS , DSLS , 3 DIndex , 3 DPassport , and FTS (Master/Slave Configuration) servers for optimal performance and uptime. Administer user accounts, license assignments, and centralized settings using Member Management . Collaborate with DS Support/R& D and User teams to raise and follow up on SRs/CRITSITs , test debug kits, and deploy pinpoint fixes. Create and maintain documentation including KT guides , training materials , and best practices . Required Skills & Qualifications: Bachelor’s Engineering degree 3+ years of experience in 3 DEXPERIENCE platform support , especially with DELMIA and CATIA . Strong knowledge of PLM concepts , digital manufacturing , process planning and Work instruction generation . Proficiency in EKL , VB, C# , and scripting for automation. Experience with ASFALIS Elysium Converter , XPDM , and CAD data migration. Familiarity with tools like Jira , Bitbucket , Confluence , and Source Tree . Certifications in 3 DEXPERIENCE (Solution Architect, Infrastructure Consultant, etc.) are a strong plus. Preferred Attributes: Excellent problem-solving and communication skills. Ability to work independently and in cross-functional teams. Strong documentation and training capabilities. Experience in customer-facing roles and global project environments. If interested, please share resume to

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