Process Associate- Life Insurance Transactions

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Associate/ Developer- Life Insurance Transactions
Responsibilities:

• Transaction processing according to standard work & SOP
• Prioritize transactions according to detailed guidelines to meet SLA
• Plans and prioritizes tasks and work responsibilities to achieve objectives
• Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
• Assist with/perform other team tasks as the need arises.
• Ability to accurately interpret and compile information from a variety of sources and systems
• Ensure that turnaround time and quality of the work meets Company service standards
• Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
• Handle own work in process and support team efforts to ensure that individual, team goals are met.
• Maintain key records like working files, email for reference and audit purpose
• Ability to handle basic day to day requirements of excel

Qualifications we seek in you
Minimum Qualifications / Skills

• Graduation in any stream except B.Tech and Technical Graduation & Law

Preferred Qualifications/ Skills

• Relevant experience in similar process
• Life Insurance policy admin – Experience in processing of client changes transactions like Address Change, Name Change, Beneficiary and Ownership changes, Return mail, Correspondence
• Exposure to Life Policy Admin systems like – CFO, CK4, CNB, Ingenium, Vantage, IPAS, PACE, ORD, TAS2000, TRADNY, ULANY, ULAS, ULB, ULM, ULP, ULU, ULX, VTGF
• Good English Communication (Both written & verbal) – Talocity Score of >50
• Proactive communication & High analytical skills – should be able to foresee issues and suggest solutions, with impactful data
• Displays energy and enthusiasm in approaching the job
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
• Ready to work on stretched working hours
• Ability to independently work well with internal and external customers
• Customer service focus
• Basic Computer knowledge along with typing speed of 20 words/minute

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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Job Process Associate

Primary Location India-Pune

Schedule Full-time

Education Level Bachelor's / Graduation / Equivalent

Job Posting Sep 17, 2025, 10:11:45 AM

Unposting Date Ongoing

Master Skills List Operations

Job Category Full Time