Product Support Engineer
2 days ago
Product Support EngineerLocation: India (Remote)Working Hours: 6:00 PM – 3:00 AM IST (US ET Shift)About BrightEdgeBrightEdge is the global leader in Enterprise SEO and Digital Marketing performance platforms. Our AI-driven technology helps the world’s biggest brands—like Microsoft, Adobe, Marriott, and Nike—turn organic search into measurable business impact.As we expand in India, we’re building a world-class Customer Success and Support team to deliver best-in-class experiences for our customers.Role OverviewWe are looking for a Product Support Engineer who can troubleshoot and resolve technical issues, collaborate cross-functionally, and deliver an exceptional customer experience.You’ll be supporting enterprise clients on the BrightEdge platform—working with digital marketers, developers, and IT teams across the globe.What You’ll DoOwn and resolve customer issues through analysis, troubleshooting, and collaborationManage 15–20 support tickets in parallel and 180–200 per monthConduct 4–6 customer calls daily and provide timely updatesTroubleshoot web development and integration issuesEscalate high-impact cases and drive closure with urgencyMaintain process discipline, documentation, and service responsivenessWhat We’re Looking For2+ years experience in SaaS Customer Support or Web DevelopmentStrong verbal and written English communication skillsHands-on experience with at least one programming language (e.g. JavaScript, Python, PHP, Java, C++)Knowledge of SQL or CMS tools preferredExperience working directly with customers on technical issuesPositive, high-energy, and adaptable mindset — comfortable in a fast-paced startup environmentWhy BrightEdgeWork with top global brands and cutting-edge AI-powered technologyBe part of the founding India team with strong career growth opportunitiesJoin a profitable, high-growth global SaaS leader with great culture and leadershipHybrid flexibility and performance-driven rewards
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Production Support Engineer
4 weeks ago
Mumbai, India mthree Full timemthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company. Job Description: Role: Production Support Engineer Team: RPE Location: Mumbai (Hybrid model with 2-3 days per week in the office) Primary Responsibilities: • Handle production management services including end user...
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Production Support Engineer
4 weeks ago
Mumbai, India mthree Full timemthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company.Job Description:Role: Production Support EngineerTeam: RPELocation: Mumbai (Hybrid model with 2-3 days per week in the office)Primary Responsibilities: • Handle production management services including end user support,...
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Production Support Engineer
4 weeks ago
Mumbai, India mthree Full timemthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company.Job Description:Role: Production Support EngineerTeam: RPELocation: Mumbai (Hybrid model with 2-3 days per week in the office)Primary Responsibilities:• Handle production management services including end user support,...
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Production Support Engineer
2 weeks ago
Mumbai, Maharashtra, India mthree Full time ₹ 9,00,000 - ₹ 12,00,000 per yearmthree is seeking aProduction Support Engineerto join a highly regarded Multinational Investment Bank and Financial Services Company.Job Description:Role: Production Support EngineerTeam: RPELocation: Mumbai (Hybrid model with 2-3 days per week in the office)Primary Responsibilities:• Handle production management services including end user support,...
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Automation Engineer
4 weeks ago
Mumbai, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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Automation Engineer
4 weeks ago
Mumbai, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical ManufacturingLocation: Remote Experience: 10+ years Industry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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Automation Engineer
4 weeks ago
Mumbai, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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Automation engineer
4 weeks ago
Mumbai, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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Product Lister
2 weeks ago
Charni Road, Mumbai, Maharashtra, India Turbo Tech Engineer Full time ₹ 2,40,000 per yearWe are looking for a dynamic and detail-oriented Product Lister & Video Presenter to join our marketing and e-commerce team. The ideal candidate should have strong communication skills, be comfortable appearing on camera, and have a good understanding of how to present technical products (like turbochargers, fuel injectors, and pumps) in a clear and engaging...
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Production Support Engineer
1 week ago
Mumbai, India PayU Full timeJob Description - Strong Unix / Linux & Windows based O/S experience. - Should possess strong debugging / troubleshooting skills in production environment. - Should have the capability to identify root cause during production issues & publish RCA s. - Ability to do scripting (Shell, Perl, Python, SQL etc.) - Should have worked in DevOps environment -...
