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Technical Product Support Engineer

3 months ago

india TalentXO Full time

Role & Responsibilities:


- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.


- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.


- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.


- Provide technical support to customers via email, chat and phone calls.


- Create internal or external knowledge base articles/whitepapers.


- Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.


Ideal Candidate


- Good understanding of web applications,HTML, JavaScript, CSS and JQuery.


- Prior experience in supporting enterprise customers.


- Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams.


- Outstanding communication, understanding, and writing skills.


- Ability to analyze logs to understand the issues, and have a thorough flair for learning new technologies.


- Well organized with utmost care to detail, along with good comprehending skills to address issues.


- Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers.


- Bachelor's degree, Computer Science related.


- Good understanding of web applications, HTML, JavaScript, and CSS.


- Minimum of 2 years in a customer support role.


- Strong problem-solving skills.


- Strong written and verbal skills.


Perks, Benefits and Work Culture:


- Testimonial from a designer: 'One of the things I love about the design team at Wingify is the fact that every designer has a style which is unique to them. The second best thing is non-compliance to pre-existing rules for new products. So I just don't follow guidelines, I help create them.'

(ref:hirist.tech)