Conga Administrator

3 weeks ago

Bengaluru, India ConnectWise Full time

General Summary:

The Conga Administrator will be responsible for maintaining and building enhancements for Conga Contract Lifecycle Management (CLM), CongaSign, and Salesforce CPQ. This role will be responsible for configuring and managing Conga CLM and CongaSign functionalities, providing expert knowledge and guidance, and ensuring the seamless integration of these solutions within our Salesforce environment. This will be working with cross-functional teams to ensure the smooth running of the system and working with the Salesforce CPQ to help enable a streamlined solution for quoting.

Essential Duties and Responsibilities:

  • Provides support to the business team, with a high attention to detail
  •  Researches, analyzes, and documents findings
  •  May influence others within the team through the explanation of facts, policies, and practices.
  •  Configure and manage Conga CLM functionalities, including contract creation, negotiation, and lifecycle
  • management.
  •  Provide expertise in best practices for CLM administration and identify opportunities for optimization.
  •  Troubleshoot and resolve issues related to Conga CLM, CongaSign, and Salesforce integrations.
  •  Collaborate with cross-functional teams to gather requirements and implement solutions that meet
  • business needs.
  •  Conduct training sessions for end-users and provide ongoing support and documentation.
  •  Stay up-to-date with the latest Conga CLM features and enhancements.
  •  Administer CongaSign functionalities, ensuring secure and efficient electronic signature processes.
  •  Assist in building out Salesforce CPQ and advanced approvals in order to support the business.
  •  Perform regular audits of Conga-related metadata and usage for compliance and optimization
  •  Monitor Conga product releases and ensure compatibility and feature adoption

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Proficiency in CongaSign administration, including electronic signature workflows and security protocols.
  •  Excellent problem-solving skills and the ability to troubleshoot complex issues.
  •  Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  •  Salesforce Administrator and CPQ Specialist certifications are a plus.
  •  Experience with other Salesforce applications and integrations.
  •  Knowledge of Apex, Visualforce, and Lightning components.
  •  Familiarity with Agile methodologies and project management tools.

Educational/Vocational/Previous Experience Recommendations:

  • Bachelor's degree in a related field or equivalent business experience
  •  2+ years of relevant experience
  •  Admin (ADM201 and ADM211) certified
  •  Experience with data loader tools (configuring and utilizing)
  •  Preferred: Sales Cloud, Service Cloud and Developer certifications

Working Conditions:

  • Hybrid/Remote depending on location

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