Salesforce Administrator

2 days ago

Pune, India Zeta-V Technology Solutions Ltd Full time
About the Role
We are seeking an experienced Salesforce Administrator to join our team. In this role, you will be responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce CRM platform. The ideal candidate will have a deep understanding of Salesforce functionality and be able to optimize the system to meet our business needs.
Key Responsibilities
Serve as the primary system administrator for the Salesforce environment with 200+ users
Handle all basic administrative functions including user account maintenance, role hierarchies, security controls, and data integrity
Maintain and develop Salesforce solutions including workflows, approval processes, custom objects, custom fields, page layouts, and validation rules
Create and maintain comprehensive documentation for processes, policies, application configuration, and help related materials
Complete regular internal system audits and prepare for upgrades and new releases
Work with stakeholders to identify and gather requirements, design solutions, and implement new processes
Provide end-user training and first-line support for Salesforce users
Build and maintain custom reports and dashboards as requested by management
Design and develop advanced dashboards to provide actionable insights for different departments
Continuously improve and optimize the CRM system to drive adoption, efficiency, and ROI
Manage data migration, integration, and quality initiatives
Perform regular data cleaning and maintenance to ensure data integrity and accuracy within SFDC
Stay current with new Salesforce features and functionality
Qualifications
3+ years of experience as a Salesforce Administrator ideally in a B2B environment supporting 100+ users.
Salesforce Administrator Certification (ADM 201) required; additional certifications preferred
Advanced knowledge of Salesforce configuration (profiles, roles, users, workflows, approval processes, etc.)
Experience with Salesforce Sales Cloud and Service Cloud
Strong understanding of Salesforce best practices and functionality
Proficiency in data management and data quality processes
Experience with Salesforce integrations (particularly NetSuite Financials) and app ecosystem
Experience integrating Salesforce with marketing automation platforms, particularly Pardot, is highly desirable
Excellent problem-solving and communication skills
Ability to translate business needs into functional requirements
Strong project management skills and attention to detail
Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience)
Technical Skills
Salesforce Sales Cloud and Service Cloud
Salesforce data loader and import tools
Salesforce reporting and dashboard creation
AppExchange applications management
Experience with Lightning Experience
Basic understanding of SQL and database structure
Experience with data migration and integration tools (MuleSoft, Jitterbit, etc. is a plus)
Basic understanding of HTML and CSS
Soft Skills
Excellent verbal and written communication abilities
Strong interpersonal skills for working with various stakeholders
Proactive problem-solving approach
Detail-oriented with excellent analytical skills
Ability to prioritize and manage multiple projects simultaneously
Customer service orientation and training capabilities

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