Support Engineer

4 weeks ago

Hyderabad, India Quiktrak, LLC Full time

Job Description:


Summary:

As a Level 2 Production Support Engineer, you will be responsible for providing technical assistance and support to customers and internal teams. This role requires expertise in SQL queries, data manipulation, problem analysis, and clear communication skills. The ideal candidate will be a product expert who is detail-oriented and can effectively troubleshoot and resolve complex issues.


Responsibilities:


1. Technical Support:

- Respond to and resolve escalated technical issues related to SQL queries, data manipulation, and database performance.

- Provide guidance and assistance to Level 1 support engineers on SQL-related inquiries.


2. Problem Analysis:

- Analyze customer-reported issues to identify root causes and develop effective solutions.

- Conduct thorough investigations, including SQL query analysis and data validation, to diagnose complex problems.


3. Product Expertise:

- Develop a deep understanding of the product's functionality, architecture, and database schema.

- Serve as a subject matter expert on SQL-related features and capabilities.


4. SQL Queries and Data Manipulation:

- Write and optimize SQL queries to extract, manipulate, and analyze data from databases.

- Assist customers and internal teams with SQL query optimization and troubleshooting.


5. Clear Communication:

- Communicate technical information and resolutions clearly and effectively to customers and internal stakeholders.

- Document troubleshooting steps, resolutions, and best practices for future reference.


6. Collaboration:

- Collaborate with cross-functional teams, including product development, quality assurance, and customer success, to address customer issues and enhance product functionality.


7. Continuous Improvement:

- Identify opportunities for process improvement and automation to streamline support operations.

- Stay updated on SQL technologies and best practices to enhance skills and knowledge.


Qualifications:


- Bachelor's degree in Computer Science, Information Technology, or related field.

- Proven experience in a technical support role, with a focus on SQL-related issues.

- Strong proficiency in SQL queries, data manipulation, and database concepts.

- Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues.

- Clear and concise communication skills, both verbal and written.

- Detail-oriented approach to problem analysis and resolution.

- Ability to work independently and collaboratively in a fast-paced environment.

- Customer-focused mindset with a commitment to delivering high-quality support.


Preferred Skills:


- Experience with relational database management systems (e.g., SQL Server, Oracle, MySQL).

- Knowledge of data warehousing concepts and ETL processes.

- Familiarity with ticketing systems and support tools (e.g., JIRA, Zendesk).

- Certifications related to SQL and database technologies (e.g., Microsoft Certified: Azure SQL Database Administrator Associate, Oracle Certified Professional).


This job description outlines the key responsibilities and qualifications for the Level 2 Support Engineer role with a focus on SQL expertise. It may be tailored to align with specific organizational needs and requirements.

  • Data Engineer

    1 month ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    Job Description: We are seeking a skilled and motivated Data Engineering Support Analyst to join our team. As a Data Engineering Support Analyst, you will play a crucial role in ensuring the smooth operation and support of our data engineering. Your primary responsibility will be to provide monitoring, and technical assistance, troubleshoot issues, and...

  • Data Engineer

    1 month ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    Job Description: We are seeking a skilled and motivated Data Engineering Support Analyst to join our team. As a Data Engineering Support Analyst, you will play a crucial role in ensuring the smooth operation and support of our data engineering. Your primary responsibility will be to provide monitoring, and technical assistance, troubleshoot issues, and...

  • Data Engineer

    1 month ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    Job Description: We are seeking a skilled and motivated Data Engineering Support Analyst to join our team. As a Data Engineering Support Analyst, you will play a crucial role in ensuring the smooth operation and support of our data engineering. Your primary responsibility will be to provide monitoring, and technical assistance, troubleshoot issues, and...

  • Data Engineer

    3 weeks ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    Job Description:We are seeking a skilled and motivated Data Engineering Support Analyst to join our team. As a Data Engineering Support Analyst, you will play a crucial role in ensuring the smooth operation and support of our data engineering. Your primary responsibility will be to provide monitoring, and technical assistance, troubleshoot issues, and...

  • Data Engineer

    4 weeks ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    Job Description:We are seeking a skilled and motivated Data Engineering Support Analyst to join our team. As a Data Engineering Support Analyst, you will play a crucial role in ensuring the smooth operation and support of our data engineering. Your primary responsibility will be to provide monitoring, and technical assistance, troubleshoot issues, and...

  • Support Engineer

    3 weeks ago

    Hyderabad, India Amazon Development Centre (India) Private Limited Full time

    We want Amazon.com to be the place where our customers can find, discover and buy anything online! Whatever our customers tell us they want, we will find the means to deliver. In doing so, we will create the most customer-centric company in the universe, a company that customers from all over the globe will recognize, value, and trust for both our products...

  • Data Engineer

    4 weeks ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    Job Description:We are seeking a skilled and motivated Data Engineering Support Analyst to join our team. As a Data Engineering Support Analyst, you will play a crucial role in ensuring the smooth operation and support of our data engineering. Your primary responsibility will be to provide monitoring, and technical assistance, troubleshoot issues, and...

  • Data Engineer

    4 weeks ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    Job Description:We are seeking a skilled and motivated Data Engineering Support Analyst to join our team. As a Data Engineering Support Analyst, you will play a crucial role in ensuring the smooth operation and support of our data engineering. Your primary responsibility will be to provide monitoring, and technical assistance, troubleshoot issues, and...

  • IT Support Engineer.

    1 week ago

    Hyderabad, India ZF Group Full time

    Responsibilities Actively manage customer requests and incident calls, manage backlog and SLA related to Engineering Applications activities. Depending on your expertise/knowledge focus should be on minimum four of the above engineering areas. Implement, adjust and improve service process Active analysis current process landscape and applications...

  • IT Support Engineer.

    3 days ago

    Hyderabad, India ZF Group Full time

    ResponsibilitiesActively manage customer requests and incident calls, manage backlog and SLA related to Engineering Applications activities. Depending on your expertise/knowledge focus should be on minimum four of the above engineering areas.Implement, adjust and improve service processActive analysis current process landscape and applications to make sure...

  • Support Engineer

    4 weeks ago

    Hyderabad, India Amazon Development Centre (India) Private Limited Full time

    We want Amazon.com to be the place where our customers can find, discover and buy anything online! Whatever our customers tell us they want, we will find the means to deliver. In doing so, we will create the most customer-centric company in the universe, a company that customers from all over the globe will recognize, value, and trust for both our products...

  • Support Engineer

    1 month ago

    hyderabad, India Amazon Development Centre (India) Private Limited Full time

    We want Amazon.com to be the place where our customers can find, discover and buy anything online! Whatever our customers tell us they want, we will find the means to deliver. In doing so, we will create the most customer-centric company in the universe, a company that customers from all over the globe will recognize, value, and trust for both our products...

  • Technical Support Engineer

    7 days ago

    Hyderabad, India Kofax Full time

    Job Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

  • IT Support Engineer.

    1 week ago

    hyderabad, India ZF Group Full time

    Responsibilities Actively manage customer requests and incident calls, manage backlog and SLA related to Engineering Applications activities. Depending on your expertise/knowledge focus should be on minimum four of the above engineering areas. Implement, adjust and improve service process Active analysis current process landscape and...

  • Technical Support Engineer

    7 days ago

    Hyderabad, Telangana, India Kofax Full time

    Job Purpose:The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

  • Data Engineer

    4 weeks ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...

  • Data Engineer

    1 month ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire: Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia. About Inspire Brands Hyderabad Support Center: Inspire fosters a...

  • Data Engineer

    4 weeks ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...

  • Technical Support Engineer

    6 days ago

    Hyderabad, India Kofax Full time

    Job LevelEntry LevelJob Purpose:The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position...

  • Support Engineer

    4 weeks ago

    Hyderabad, India Quiktrak, LLC Full time

    Job Description:Summary:As a Level 2 Production Support Engineer, you will be responsible for providing technical assistance and support to customers and internal teams. This role requires expertise in SQL queries, data manipulation, problem analysis, and clear communication skills. The ideal candidate will be a product expert who is detail-oriented and can...