
Airport Ground Staff
3 weeks ago
Position Title: Airport Ground Staff
Department: Ground Operations / Customer Service
Location: Airport Terminal / Ramp Area
Reports To: Duty Manager / Ground Operations Supervisor
Job Summary:
Airport Ground Staff are responsible for ensuring the smooth and safe operations at the airport. They manage both passenger services and aircraft handling, working at check-in counters, boarding gates, baggage handling areas, and the tarmac. Their goal is to provide excellent customer service, ensure safety, and maintain on-time flight operations.
Key Responsibilities:
Passenger Services:
- Check-in passengers and issue boarding passes
- Verify travel documents and baggage weight
- Provide flight and boarding information
- Assist passengers with special needs (elderly, disabled, unaccompanied minors)
- Handle customer queries and complaints calmly and efficiently
- Direct passengers through security and boarding processes
Ramp and Aircraft Handling:
- Guide aircraft to parking positions using marshalling signals
- Load and unload baggage and cargo
- Conduct safety and security checks around aircraft
- Coordinate with flight crew and cabin crew regarding flight schedules
- Operate ground service equipment (baggage trolleys, belt loaders, etc.)
Safety & Compliance:
- Follow airport safety and security procedures
- Report suspicious activities or hazards immediately
- Ensure all operations comply with airline and aviation regulations
Skills & Qualifications:
- Education: Minimum 10+2 (High School) or Diploma / Graduate in any stream
- Experience: Entry-level (02 years) or experienced depending on position
- Languages: Proficient in English; knowledge of local/regional languages is a plus
Skills:
Excellent communication and interpersonal skills
- Good physical stamina and ability to work in shifts
- Problem-solving abilities and calm under pressure
Computer literacy (for check-in systems)
Work Schedule: Rotational shifts (morning, evening, night)
- Environment: High-paced, often outdoor work, exposure to weather conditions
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