Assistant Manager

1 month ago


Hyderabad, India Hyatt Hotels Corporation Full time
Main Duties: PREFERABLY WITH HOSPITALITY (HOTELS) EXPERIENCE

· Conducts a Training Needs Analyses and makes recommendations to Department Heads and to develop departmental training plans

· Together with the Human Resources Manager identifies employees for

development, recommends and monitors individual development plans

· Develops employees to maximize their potential and prepares them for future

promotional opportunities by conducting counselling sessions where development

needs are discussed

· Ensures compliance with corporate and hotel training plans

· Maintains complete and accurate training records

· Stays current with the latest training development in the market

· Increases the consistency of customer service and supervisory leadership skills by

utilizing training as a strategy to achieve customer service and operational goals

· Utilizes motivational training techniques to develop and implement service skills and

Standards.

· Ensures that required training programs are conducted regularly

· Reacts to any observed performance deficiencies and develop training materials to improve the employee’s skills accordingly

· Conducts management training courses regularly

SECURITY, HEALTH AND SAFETY

· Maintains a safe and secure environment for guests and employees

· Ensures that all employees follow safety rules and procedures

· Fully understands the hotel’s fire, emergency, and bomb procedures

· Ensures that the highest standards of personal hygiene, dress, uniform, appearance,

body language and conduct are maintained by all employees

MISCELLANEOUS

· Attends meetings and training required by the Human Resources Manager

· Accepts flexible work schedule necessary for uninterrupted service to hotel guests

· and stakeholders

· Maintains own working area, and materials clean, tidy, and in good shape; reports

defective materials and equipment to the appropriate person within the hotel

· Continuously seeks to endeavor and improve knowledge of own job function

· Perform duties as may be assigned.

• Is well updated on:

- Hotel fire, bomb, and emergency procedures

- Hotel health and safety policies and procedures

- Hotel facilities and nearby sights of interest and importance (i.e., hospitals,

stations, tourist sights)

- Hotel standards of operation and departmental procedures
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