Lead Analyst/Supervisor Collections
4 weeks ago
Will lead for Collections team in the new offshore center and help in driving process improvements across the function. The role will focus on ensuring that the collections function operates within a robust controls environment. To this end, develop and drive necessary financial policies, risk control matrices, standard operating procedures, and internal controls; implement appropriate governance processes that assure compliance with regulatory (such as SOX) as well as management mandates.
Core Responsibilities:
Handle a specific portfolio of Multi-family, Student Housing, Government, Commercial, Hospitality, and/or Trade accounts
Provide direction, instructions, and guidance to a group of Credit Representatives (@5 - 7 reps with @1000+ accounts ea.)
Communicate credit department and company payment policies
Responsible for achieving the financial goals and objectives outlined by the Company
Develop strategies the team will use to reach goals: Percent past due objectives
Secure Lien rights for eligible accounts within your portfolio
Submit accounts for collections and bad debt write-off
Assess credit risk and establish/increase credit limits within DLA (CLIR – Credit Limit Increase Review), and/or approval for Pro Card
Participate in process improvement projects, and support other management directives as prescribed
Maintain accurate credit and collection files as well as electronic collection notes in Cforia
Produce weekly and monthly reports as requested by management
Assist with account reconciliations as needed
Assist with order management
Maintain strong communication with Sales, Customer Service and Sales Management
Present Credit policies, processes, and procedures to sales as requested
Train, coach, develop credit reps and Team Lead
Perform annual reviews for assigned employees and recommend salary increases
Handle data entry and general clerical tasks as needed
Years of Experience:
Maximum 10 years of experience
With 3 to 5 years in O2C with Collections experience must
Must 2 to 4 Years Team leading experience
Education Qualification & Certifications
Bachelors / Post Graduate Degree in Finance preferable.
Skill Set Required
Primary Skills (must have)
Understanding of O2C processes
Experience with collection and AR management
Must be able to work in night shift 5:30 PM to 6:30 AM – Any 9 hour shift
Secondary Skills (desired)
Excellent understanding of the order to cash process(Account set up, Credit, collection and cash application process.
Software programs: Cforia, BillTrust, High Radius, Lien Track or Levelset -Understanding of these order to cash tools will be a plus
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