Help Desk Lead

3 weeks ago

Bengaluru, India Merative Full time
Join a team dedicated to supporting the crucial mission of improving health outcomes.At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.comWe currently have an opportunity for a Helpdesk Administrator to join our team. Looking for a self-motivated, organized and detail – oriented Team player to join our IT Helpdesk team , based in Bangalore as a Helpdesk Administrator.

Job Responsibilities:• Liase with Dell/SHI and Apple ACE - warranty programs interlock• Focus on Top Ticket Drivers for the Help Deskand find ways to reduce them andimprove the end-user experience• Product and Platform Owners interlock with the vendor team, mail team , Devices team and Engineering teams for PC/Mac• Interlock with Help Desk Managers and Platform Engineering Teams• Cross- Squad collaboration facilitator - by bringing Service Management, Content team and reporting team• Drive E2E call with all the desks( HD, L2 and L3 teams )• Handling incident Breach notifications and coordinating with relevant team for incident• Help Desk Support Readiness focal - interlock with new support teams• RCA focal - involved in understanding impacts of major outages affecting Help Desks and lessons learned• Data mining & analysis as required to support transformation activities• Drive OKR/KPI's and Review survey feedback to improve services, tools, and support experience.• Ability to identify automation opportunities and process improvements• Work closely with IT Operations team to identify improvements• Define processes as per standard requirements and best practicesQualifications:Good understanding of ITIL framework

Hands on familiarity with MacOs and Windows PC

Knowledge on Active Directory , MS Exchange , Office 365

Advanced Excel and database management skills

Advanced troubleshooting capabilities

Customer orientation and excellent verbal and written communication skills

Bachelor’s degree in engineering or equivalent, though master’s degree preferred

Strong organizational skills, excellent interpersonal skills, team player, and ability to clearly document risk and controls.

Motivated self-starter with ability to work independently, adapt to changing priorities, handle multiple assignments and adhere to strict guidelines

Communicates clearly and succinctly whether in oral or written form; effectively communicates in a variety of settings - formal and informal; attentive and active listener; straightforward and composed

Continuous learner

  • IT Help Desk Technician

    4 weeks ago

    Bengaluru, India Decision Six Full time

    **Job brief**: We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and...

  • Help Desk Technician

    2 weeks ago

    Bengaluru, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    We are looking for a Help Desk Technician to become a part of our team. As a Help Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate should possess basic IT knowledge, excellent communication skills, problem-solving skills, and patience. Responsibilities: •...

  • Supv IT Help Desk

    1 day ago

    Bengaluru, India Teva Pharmaceuticals Full time

    Who we areTogether, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...

  • IT Help Desk Lead

    3 weeks ago

    Bengaluru, India Teva Pharmaceuticals Full time

    The opportunity1. Provide support and Subject Matter Expertise as required to service desk agents.2. Take end to end responsibility and ownership of enhancing process & technical knowledge in the team.3. Enhance team’s and individual agents’ technical resolution skill and score4. Optimize agents’ transaction handling time (calls, web tickets, email,...

  • Help Desk Technician

    2 weeks ago

    Bengaluru, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job Description We are looking for a Help Desk Technician to become a part of our team. As a Help Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate should possess basic IT knowledge, excellent communication skills, problem-solving skills, and patience. ...

  • Supv IT Help Desk

    3 days ago

    Bengaluru, India Teva Pharmaceuticals Full time

    Who we areTogether, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...

  • IT Help Desk Lead

    4 weeks ago

    Bengaluru, India Teva Pharmaceuticals Full time

    The opportunity1. Provide support and Subject Matter Expertise as required to service desk agents.2. Take end to end responsibility and ownership of enhancing process & technical knowledge in the team.3. Enhance team’s and individual agents’ technical resolution skill and score4. Optimize agents’ transaction handling time (calls, web tickets, email,...

  • IT Help Desk Specialist III

    1 day ago

    Bengaluru, India Teva Pharmaceuticals Full time

    Who we areTogether, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...

  • L1 Help Desk Executive

    6 days ago

    Bengaluru, India Resurge Consultants Pvt, Ltd. Full time

    Designation: L1 Help Desk Executive - Vacancies: 1 - Salary: 4LPA to 5.LPA - Experience: 1-2 yrs - Qualification: Engineer / BCA / MCA - Gender preference: Both **JOB DESCRIPTION - L1 HELP DESK** **RESPONSIBILITIES**: - Answering the service desk phone and logging tickets or directing calls - Monitoring the Triage queue and assigning tickets - Managing...

  • Help Desk Manager and Training Specialist

    1 week ago

    Bengaluru, India Snaphunt Full time

    The OfferFlexible working optionsExcellent career development opportunitiesThe JobYou will be responsible for : Help Desk Management:Manage the daily operations of our help desk.Develop and implement procedures for effective help desk management.Escalate complex issues to the appropriate team members.Maintain clear and accurate documentation of all...

  • IT Help Desk Specialist III

    3 days ago

    Bengaluru, India Teva Pharmaceuticals Full time

    Who we areTogether, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...

  • Help Desk Technician

    4 weeks ago

    Bengaluru, India TalentNeuron Full time

    TalentNeuron is a top-of-the-line HR analytics enterprise software-as-a-service product that utilizes a vast array of public data sets, including profiles, jobs, companies, universities, demographics, and skills. The product leverages cutting-edge cloud, big data, and open source technologies, frameworks, and toolsets. TalentNeuron stands as the world's...

  • Supervisor IT Help Desk

    4 weeks ago

    Bengaluru, India Teva Pharmaceuticals Full time

    The opportunityIT Services and Support is looking for experienced Technical Service Representatives, Global Workplace Support Services to be part of the IT service desk team providing L1 support across Teva. An ideal candidate will bring a combination of hands-on technical and good communication capabilities.How you’ll spend your day• Perform initial...

  • JBPIND - IT Help Desk

    3 weeks ago

    Bengaluru, India JBPCO India Full time

    Company OverviewJB Poindexter (India) Private Limitedis asubsidiary of J.B.Poindexter & Co., Inc. a privately held diversified manufacturing company forecasting $2.4B in annual revenue and 8,000 team members in 2024. The eight operating subsidiaries, covering over 50 locations, are engaged in the production of commercial truck bodies, step-vans, utility...

  • JBPIND - IT Help Desk

    4 weeks ago

    Bengaluru, India JBPCO India Full time

    Company OverviewJB Poindexter (India) Private Limited is a subsidiary of J.B.Poindexter & Co., Inc. a privately held diversified manufacturing company forecasting $2.4B in annual revenue and 8,000 team members in 2024. The eight operating subsidiaries, covering over 50 locations, are engaged in the production of commercial truck bodies, step-vans, utility...

  • Technical Support Help Desk

    4 weeks ago

    Bengaluru, India Black Box Full time

    Are you looking for an exciting career with a growing global company?Company Profile:Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and worldclass consulting services in Unified Communications, Enterprise Networking, Data Center, Digital Applications and Cyber Security. Our mission is to provide cutting-edge...

  • Technical Support Help Desk

    4 weeks ago

    Bengaluru, India Black Box Full time

    Are you looking for an exciting career with a growing global company? Company Profile: Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and worldclass consulting services in Unified Communications, Enterprise Networking, Data Center, Digital Applications and Cyber Security. Our mission is to provide cutting-edge...

  • Technical Support Help Desk

    4 weeks ago

    Bengaluru, India Black Box Full time

    Are you looking for an exciting career with a growing global company?Company Profile:Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and worldclass consulting services in Unified Communications, Enterprise Networking, Data Center, Digital Applications and Cyber Security. Our mission is to provide cutting-edge...

  • Deal Desk Rep

    4 weeks ago

    Bengaluru, India Autodesk Full time

    Job Requisition ID # - 23WD72060 Position Overview Reporting to the Deal Desk Manager within the Revenue Operations Division of Autodesk, the Deal Desk specialist works as a team with (4) Deal Desk counter-parts across the United States. In this role, you will collaborate daily with the Autodesk Construction Solutions Sales Team, Sales Operations Team,...

  • Service Desk

    4 weeks ago

    Bengaluru, Karnataka, India Bangalore Strategic Solution Full time

    **Position:Service Desk** **Essential Duties/Responsibilities**: **Help Desk Oversight**: - Ensure the timely and effective resolution of end-user problems. - Enhance productivity by reducing incidents and implementing self-help techniques. **Customer Communication and Support**: - Communicate with customers and stakeholders to assess support needs. -...