See more Collapse

Customer Success Manager

1 month ago

Delhi, India MVC Resources Full time
Job DescriptionWorking Arrangement:

Hybrid

About Us: At the company, we wholeheartedly believe that individuals are the lifeblood, the pulse of any organization and workforce. This deep-seated conviction fuels our relentless pursuit of creating the ultimate talent matching and management platform. We seamlessly blend the power of artificial intelligence with HR best practices to unlock profound, predictive, and actionable insights into both individuals and organizations.This not only sets new benchmarks for HR professionals worldwide but also ushers in a new era of HR excellence - a true reflection of our commitment to the pulse of HR. The company's journey is charted by a dynamic team of experts, a diverse blend of tech and HR backgrounds, spread across vibrant locations in Europe and Southeast Asia, where we find our rhythm, our pulse.Right now, we're on the lookout for an exceptional, motivated individual to join our team as Customer Success Manager in Kuala Lumpur. This role will report to our Head of Customer Success, and it's part of our core belief that an extraordinary team, fueled by the spirit of growth and development, keeps our pulse strong.We are looking for a Customer Success Manager who:Is passionate about driving success for customers

Is an active listener and expert problem solver to help find the right solutions for our clients.

Is persuasive, well organized, and able to lead, consult and collaborate well with internal and external stakeholders

Truly enjoys working in a team and collaborating with others to understand, discover and recommend ways to optimize our product and improve user experience using data

Is always looking to learn and improve – independent self-learners who love to share what they find & thrive in an environment that requires constant growth and learning

What you will do:Serve as a trusted advisor to and cultivate highly collaborative, synergistic relationships with customers

Monitor customer health and usage, and proactively partner with the Account Management team to review, grow and engage customers

Implement and manage customer onboarding, guiding and training customers to familiarize with the platform

Conduct customer analysis and reporting to provide internal intelligence and insight to the organization, including Sales and Marketing teams

Gather and synthesize customer feedback, and collaborate with the product development team to enhance the platform for customers constantly

Partner the technical support team to resolve customer queries and issues

Drive overall customer satisfaction, fostering a positive customer experience through quality solution delivery, continuous engagement and support

Work in accordance with applicable policies, processes, and procedures constituting Pulsifi’s Information Security Management System (ISMS). This includes but is not limited to the organization’s Information Security Policy, Data Protection Policy, Clean Desk & Screen Policy & Password Management Policy

Requirements

2-3 years of experience in customer success or account management for enterprise software

Strong verbal & written communication skills, ability to present and lead in a customer-facing capacity

Demonstrated experience in successfully managing and coordinating the delivery of technical/ software-led projects

Ability to manage multiple projects and work to tight deadlines

Excellent organization, time management skills and attention to detail

Good understanding of technology and its application in human resources

Competent with Microsoft Office or Google Workspace

Benefits

Hybrid & Flexible Working Arrangements that are built on mutual trust and dependent on your role

Strong focus on Learning and Development to ensure you succeed in your role

You will work with a tight-knit team in an open environment who embrace innovation and are committed to being excellent at what they do

Welcomed ideas, inputs and suggestions that actually get taken into account

Sponsorships for training and education

Regular team/company catch-ups

Birthday Leave to celebrate with your loved ones

Additional Leave, e. g. childcare leave, caregiver leave, mental health leave to help you achieve work life balance and look after your overall well being

Medical (Outpatient) and Private Hospitalisation Insurance & Reimbursement are available within the yearly entitlements

We have other current jobs related to this field that you can find below

  • Customer Success Manager

    3 weeks ago

    Delhi, India Simpliwork Full time

    DepartmentCustomer SuccessGrade / LevelG2BDesignationManager – Customer Success ManagerLocationNCRReporting T o COOThe customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation...

  • Customer Success Manager

    1 week ago

    Delhi, Delhi, India Simpliwork Full time

    DepartmentCustomer SuccessGrade / LevelG2BDesignationManager – Customer Success ManagerLocationNCRReporting T o COOThe customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation...

  • Customer Success Manager

    1 month ago

    Delhi, India Simpliwork Full time

    DepartmentCustomer SuccessGrade / LevelG2BDesignationManager – Customer Success ManagerLocationNCRReporting T o COOThe customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation...

  • Customer Success Manager

    7 days ago

    Delhi, India Simpliwork Full time

    DepartmentCustomer SuccessGrade / LevelG2BDesignationManager – Customer Success ManagerLocationNCRReporting ToCOOThe customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation point...

  • Customer Success Manager

    1 month ago

    delhi, India Simpliwork Full time

    Department Customer Success Grade / Level G2B Designation Manager – Customer Success Manager Location NCR Reporting T o COO The customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an...

  • Customer Success Manager

    1 week ago

    Delhi, Delhi, India Simpliwork Full time

    Department Customer Success Grade / Level G2B Designation Manager – Customer Success Manager Location NCR Reporting T o COO The customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an...

  • Customer Success Manager

    7 days ago

    delhi, India Simpliwork Full time

    Department Customer Success Grade / Level G2B Designation Manager – Customer Success Manager Location NCR Reporting To COO The customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an...

  • Customer Success Manager

    2 months ago

    delhi, India ColorTokens Inc. Full time

    Title: Customer Success ManagerRole DescriptionReal Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with....

  • Customer Success Manager

    3 weeks ago

    delhi, India ProManage.biz Full time

    About Pro-ManagePro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft...

  • Customer Success Manager

    1 month ago

    Delhi, India Nlineaxis IT Solutions Pvt Ltd Full time

    Job Title - Customer Success Manager ( CSM)Location - Jaipur (Onsite)Experience - 4 yrs plusShift - US shifts (6:30 PM to 4:30 AM).Position Overview :Given our business model, where our customers pay us over time, Customer Success is absolutelyvital to our long-term profitability. We will not be successful unless our customers are receivingmassive value from...

  • Customer Success Manager

    2 weeks ago

    Delhi, India ProManage.biz Full time

    About Pro-ManagePro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft...

  • Customer Success Manager

    4 days ago

    Delhi, India Milestone Full time

    Job Description About Us For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an...

  • Customer Success Manager

    1 week ago

    Delhi, Delhi, India ProManage Full time

    About Pro-ManagePro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft...

  • Customer Success Manager

    1 week ago

    Delhi, Delhi, India ProManage Full time

    About Pro-ManagePro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft...

  • Customer Success Manager

    1 week ago

    Delhi, Delhi, India PeopleStrong Full time

    Overview:We are seeking a dynamic and experienced Customer Success Manager to join our team in Gurgaon. The ideal candidate will have a minimum of 3 years of experience, with a preference for prior experience in HR for the Tech industry. The Customer Success Manager will be responsible for managing PeopleStrong customers, focusing on ensuring customer...

  • Customer Success Manager

    3 weeks ago

    delhi, India BayOne Solutions Full time

    Position: Sr. Customer Success ManagerLocation: India(Remote)Type: Full-timeRequired Support in America, Europe and APAC Time ZoneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large...

  • Customer Success Manager

    4 weeks ago

    delhi, India BayOne Solutions Full time

    Position: Sr. Customer Success ManagerLocation: India(Remote)Type: Full-timeRequired Support in America, Europe and APAC Time ZoneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large...

  • Customer Success Manager

    1 week ago

    Delhi, Delhi, India BayOne Solutions Full time

    Position: SrCustomer Success ManagerLocation:India(Remote)Type: Full-timeRequired Support in America, Europe and APAC Time ZoneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverablesWhat are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as...

  • Customer Success Manager

    3 days ago

    delhi, India Xeno Private Limited Full time

    Customer Sucess ManagerLocation - Delhi/BangaloreXeno is an AI-driven CRM company for large D2C brands and retailers. We have some of the biggest brands in our portfolio like Tommy Hilfiger, CK, jack & jones, levis, taco bell, barbeque nation etc. Xeno enables large D2C brands & omnichannel retailers to engage their customers across eCommerce & stores. With...

  • Customer Success Manager

    1 week ago

    Delhi, Delhi, India Plat4mation Full time

    Customer Success ManagerBecome part of our enthusiastic Managed Services team, and get to deliver high quality solutions, contribute to customers' success and the development of our organization. So, do you love to unleash the potential of a talented team by coaching them to be at their best so they can work in a flow state of mind? And are you driven by...