Job opening for the Customer Support for Bangalore location

4 weeks ago


bangalore, India T & A HR Solutions Full time
Posted on -March 7, 2023
Designation - Customer support Location - Bangalore Experience - 1-4 Years Salary - 25k to 30k PM Gender - Any Qualification - Graduate Skills - Communications Target Industry - Any

The Job Role and Responsibilities

Answer customer emails regarding product issues, order processing, invoicing service and general
client concerns.
Analyze active application files on a regular basis and recommend solutions to speed up the process.
Responsible for a high level of professionalism with clients and working to establish a positive rapport
with every client.
Update customer information in the customer service database during and after each call.
Work with the management team to stay updated on product information and be informed of any
changes in customer policies.
Complete applications in a timely manner.
Answer calls professionally to provide information about products and services.
Keep records of customer interactions and transactions, recording details of inquiries.
Follow up to ensure that appropriate actions were taken on customers’ requests.
Refer unresolved customer grievances or special requests to designated departments for further
investigation.

Requirements

Bachelor’s degree in any related field
Minimum of 1 + years of relevant work experience
Excellent customer service and organizational skills
Excellent knowledge of Emails in MS Office using Outlook, advanced excel.
Good communication skills and fluency in English is also desired.
Ability to listen and active problem-solving skills
With excellent written and verbal communication skills
Ability to work in an organized and timely way.

#customersupport #customerservice #customercare #customercareinbangalore #bangalorejob #jobinhalasuru #job #jobs



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