Genesys Test Engineer

2 weeks ago

hyderabad, India Solugenix Full time

Overview

Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.

As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CITI Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.

Job Title - Genesys Test Engineer

Location  - Hyderabad/Bangalore

Position  - Full Time

Experience - 3 -6 Years

Job Summary:

As a Genesys Test Engineer (Genesys), the incumbent is expected to be a part of a team of 3 -4 members in the C#. .NET domain, lead and personally contribute to solution delivery through SDLC activities (analysis, development, testing, deployment, support, for one or more medium to high complexity business capabilities and/or products. 

Working experience validating various Contact Center components related to voice, email, and work items channels both on-Prem and Genesys cloud to include Genesys data and reporting. For both Functional and Non-Functional expertise in Test Case Design, Test Execution, Defect Management, Reporting and Test Asset Maintenance (manual and automated). Experience of logging the bugs on Qtest and Jira. Proficient in preparing Test plan strategy, Test Approach and Test Results documents. Able to design and execute various testing techniques and strategies. Working knowledge of JIRA and Confluence. Experience in test automation tools supporting Contact Center platforms. (. selenium or Qtest) Prefer experience with Cyara for automated IVR testing. Understands the SDLC, Agile/SCRUM concepts and software release cycle. Excellent Oral & Written communication skills. Good customer interfacing skills and ability to collaboratively work with different stakeholders in IT and Business. Prefer to have experience in Genesys cloud testing.

Roles and Responsibilities:

Review requirements, specifications, and technical design documents to provide timely and meaningful feedback. Identifies test cases and creates or updates test case documents with assistance from core engineering team. Create detailed, comprehensive, and well-structured test plans and test cases. Executes test cases, identify bugs, evaluate bugs with appropriate priority and severity, and report bugs. Estimate, prioritize, plan and coordinate testing activities. Design, develop and execute automation scripts using open-source tools. Perform thorough regression testing when bugs are resolved. Identifies the gap between the function specifications and implementation. Understands the functionality of the entire product and takes ownership of the hot fixes allocated to him/her for testing. Provides recommendations for enhancing product features. Track quality assurance metrics, like defect densities and open defect counts. Stay up to date with new testing tools and test strategies. Load testing using the open-source tools.

Education : //MCA/ OR Any PG


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