Customer service manager
2 weeks ago
Location: Pune Department: Customer Service About the Role- We are seeking an experienced Customer Service Manager who can strategize, plan, and execute customer support operations while remaining hands-on across calls, social media, chats, and emails . The ideal candidate brings proven expertise in the retail, e-commerce, or D2 C sector and is well-versed in CRM tools like Limechat . Key Responsibilities- Strategy & Planning Design and implement customer service strategy aligned with business goals. Develop SOPs and escalation frameworks for omnichannel support. Forecast volumes, staffing, and tech requirements to meet SLAs. Execution & Operations Manage day-to-day support across calls, emails, chats, and social platforms . Ensure prompt, empathetic, and consistent resolution of customer queries. Track KPIs (response time, CSAT, NPS, FRT, resolution TAT). Team Leadership Build, mentor, and manage a high-performing customer service team. Conduct training on product knowledge, communication skills, and CRM usage. Create a culture of accountability and customer delight. Technology & Tools Drive adoption and optimization of Limechat (CRM/automation tool). Work closely with product/tech teams to integrate new tools, AI/automation, and self-service options. Customer Insights & Continuous Improvement Capture customer feedback, analyze trends, and share insights with business teams. Collaborate with marketing, product, and operations to enhance CX across touchpoints. Identify gaps and propose data-driven improvements. Qualifications & Skills-5–8 years of experience in customer service management , preferably in retail, e-commerce, or D2 C . Strong background in strategy, planning, and execution of customer support operations. Hands-on experience managing omnichannel support (calls, emails, social media, chats). Proficiency with Limechat CRM or similar tools (Freshdesk, Zendesk, Salesforce Service Cloud). Strong analytical mindset with ability to track KPIs and drive improvements. Excellent communication, conflict resolution, and stakeholder management skills. Proven ability to scale customer support functions in a high-growth environment.
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Customer Service Manager
3 weeks ago
Pune, India PALMONAS Full timeLocation: Pune Department: Customer Service About the Role- We are seeking an experienced Customer Service Manager who can strategize, plan, and execute customer support operations while remaining hands-on across calls, social media, chats, and emails. The ideal candidate brings proven expertise in the retail, e-commerce, or D2C sector and is well-versed...
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Customer Service Manager
2 weeks ago
Pune, India PALMONAS Full timeLocation: PuneDepartment: Customer ServiceAbout the Role-We are seeking an experienced Customer Service Manager who can strategize, plan, and execute customer support operations while remaining hands-on across calls, social media, chats, and emails . The ideal candidate brings proven expertise in the retail, e-commerce, or D2C sector and is...
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Customer Service Manager
3 weeks ago
Pune, India PALMONAS Full timeLocation: PuneDepartment: Customer ServiceAbout the Role-We are seeking an experienced Customer Service Manager who can strategize, plan, and execute customer support operations while remaining hands-on across calls, social media, chats, and emails. The ideal candidate brings proven expertise in the retail, e-commerce, or D2C sector and is well-versed in CRM...
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Customer Service Manager
2 weeks ago
Pune, India PALMONAS Full timeLocation: Pune Department: Customer Service About the Role- We are seeking an experienced Customer Service Manager who can strategize, plan, and execute customer support operations while remaining hands-on across calls, social media, chats, and emails . The ideal candidate brings proven expertise in the retail, e-commerce, or D2C sector and is...
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Customer Service Manager
3 weeks ago
Pune, India PALMONAS Full timeLocation: PuneDepartment: Customer ServiceAbout the Role-We are seeking an experienced Customer Service Manager who can strategize, plan, and execute customer support operations while remaining hands-on across calls, social media, chats, and emails. The ideal candidate brings proven expertise in the retail, e-commerce, or D2C sector and is well-versed in CRM...
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Customer Service Manager
3 weeks ago
Pune, India PALMONAS Full timeLocation: Pune Department: Customer Service About the Role- We are seeking an experienced Customer Service Manager who can strategize, plan, and execute customer support operations while remaining hands-on across calls, social media, chats, and emails . The ideal candidate brings proven expertise in the retail, e-commerce, or D2C sector and is...
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Customer Service Manager
3 weeks ago
Pune, India PALMONAS Full timeLocation: Pune Department: Customer Service About the Role- We are seeking an experienced Customer Service Manager who can strategize, plan, and execute customer support operations while remaining hands-on across calls, social media, chats, and emails . The ideal candidate brings proven expertise in the retail, e-commerce, or D2C sector and is...
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Customer Service Manager
4 weeks ago
Pune, India Multibrands International Full timeJob Title: Customer Service Manager Location: Pune, India Industry: FMCG | LED | Consumer Electronics (techtron) Type: Full-time Salary: 6lpa - 9lpa A Bit About Us Multibrands International Ltd. is a UK-based company with over 27 years of experience in the FMCG, LED, and technology product sectors. Based in central Bradford, we are proud to be a leading...
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Customer Service
2 days ago
Pune, India Digihand Full timeOur company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. Customer Service Manager...
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Customer Service
2 weeks ago
Pune, India EPIV SOLUTIONS Full timeCompany Overview BPO company situated in Pune, Viman Nagar. Specializing in both B2B and B2C services, we pride ourselves on delivering exceptional customer service solutions. With a workforce of 51-200 employees, our headquarters are located in Pune. For more information, visit our website at epivsolution.com . Job Overview Hiring for Fresher for the role...
