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eCommerce Executive

2 months ago

Bengaluru, India ARAKU Coffee Full time
We’re looking for an eCommerce Executive to join our team and help us grow In this role, you'll be the key to ensuring our orders are fulfilled seamlessly and our sales channels are performing at their best. You'll work closely with different teams to streamline operations and support product launches. Success in this position means driving growth, ensuring smooth operations, and contributing to the overall success of our eCommerce efforts. If you're a team player who’s driven by results and excited about making a real impact, we'd love to chat

Key Responsibilities:1. Logistics, Order Fulfillment, and Delivery Coordination:Lead the implementation of strategies to enhance accessibility and speed up delivery across new locations.Coordinate with fulfillment teams to ensure seamless order processing and on-time deliveries.Manage returns, exchanges, and refunds with a focus on delivering exceptional customer service and reducing return rates.Monitor and analyze key performance metrics to identify improvement areas and optimize overall sales performance.2. Cross-Functional Collaboration and Process Optimization:Collaborate with IT, finance, stores, and customer support teams to address operational needs and enhance efficiency.Document and streamline operational processes to minimize errors and improve workflow.Partner with internal teams and external partners to ensure successful product launches and brand promotions.Track sales data and stock levels to inform strategic planning and execution.Oversee monthly payment tracking from all aggregators and coordinate with the Accounts department for accurate reporting and reconciliation.3. Amazon Sales and Marketplace Growth:Develop and execute comprehensive strategies to increase sales and enhance brand visibility on Amazon and other marketplaces.Implement data-driven campaigns to grow key performance metrics on these platforms.Monitor marketplace trends, competition, and customer feedback to adapt strategies for maximum impact.4. Customer Support and Experience:Oversee customer support across all channels, ensuring timely and effective responses.Implement strategies to enhance customer satisfaction and drive repeat business through excellent support and communication.5. Sales Growth through Marketplaces:Identify new marketplace opportunities and optimize existing ones to drive sales growth.Work closely with marketing and product teams to ensure alignment on marketplace strategies.Leverage promotional tools and ads within marketplaces to maximize visibility and sales.

QualificationsEducation & Experience:

Bachelor's degree in Business, Marketing, or a related field with 1-3 years of experience in eCommerce, preferably with D2C brands.Technical Skills:

Proficiency in eCommerce platforms, CRM systems, digital marketing, and inventory management.Operational & Analytical Abilities:

Strong organizational skills, ability to analyze sales data, and optimize processes for efficiency.Communication & Growth Mindset:

Excellent communication skills, collaborative, problem-solving, and eager to learn and grow in a fast-paced environment.