Solution Consultant
1 month ago
Role Overview:Responsible for crafting comprehensive and compelling responses/Solutions to technical ‘Request for Proposals’ (RFPs), focusing on contact centre solutions and CX expertise. A strong understanding of technical requirements, good communication skills, and the ability to collaborate effectively with various internal teams.
Responsibilities:Analyze technical RFP documents to understand project requirements and scope.Collaborate with cross-functional teams, including Sales, Solution Architects, and Subject Matter Experts (SMEs), to gather necessary information for RFP responses & craft solutions.Understand & develop detailed and accurate responses to RFP questions, ensuring alignment with client needs and objectives to recommend solutions.Create compelling content, including executive summaries, technical solution descriptions, pricing and implementation approach, MSA and SOW discussion with Legal etc.Work with cross functional teams to design End to End solutions.Create Initial list of questions to the client.Provide technical guidance and recommendations to clients, assisting them in making informed decisions regarding solution architecture and implementation strategies.Customize and tailor responses to highlight TP’s strengths, capabilities, and competitive advantages.Manage multiple opportunities simultaneously, prioritizing deadlines and ensuring timely submission of responses.Participate in client meetings and presentations as needed to discuss technical aspects of proposed solutions.Review and edit content to ensure clarity, accuracy, and consistency across all RFP materials.
Skills/Qualifications:Bachelor’s degree in engineering, business, or related field.Strong understanding of Contact centre processes, technologies, and solutions.Good written and verbal communication skills, with the ability to articulate complex technical concepts clearly and concisely.Must be able to participate in technical discussion and be able to understand the technology. A good understanding od SDLC is desired.Strong analytical and problem-solving skills, with the ability to translate client requirements into actionable solutions.Detail-oriented with exceptional organizational and time management abilities.Familiar with cloud concepts (AZ-900 is a plus)Knowledge of principles with software as a service is a plus.Familiar with analytics (Power BI is a plus)Experience in project management or coordination is a plus.Certifications in project management or proposal writing are advantageous.Six Sigma Certified (Preferred)
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