Senior Technical Customer Support Engineer
2 months ago
Senior Technical Customer Support EngineerMandatory - OTT/CONDITIONAL ACCESS/LINUX/Database/AUTOMATIONBase Location – (Gurgaon, NCR) OnsiteRole DescriptionEnsuring a healthy platform delivering smooth services for all the customers.Provide strong technical leadership to ensure continuous improvement across the teamPrime contributor for automation and scripting tasks.Must have worked in a fast-paced, quick response/crisis handling team.In-depth knowledge and experience of supporting complex projects.Command and control during High Priority Events.Responsible for contribution in refining Service Centre tools and processes.Implement monitoring scripts to prevent repetitive issues.Able to work independently or as part of a team towards complex issue resolutions.Ability to collaborate with customer deployment teams.Solid communicator, with excellent written and spoken English.Must know ITIL framework (Incident, Change, Problem, configuration)Independently/collectively troubleshoot issues reported by customer on ServiceNow ticketing tool.Accurate analysis, tracking and reporting of any problems or issues found during investigation.Contribute to the knowledge management in the department.Collaboration with the support and deployment teams to resolve issues. Good with documentation and RCA preparation.Open to work in On-call Rota.Development of training material, for education and knowledge sharing with other team members as appropriate.A good understanding how to monitor and improve service quality.Stay on top of customer reported issues, regularly communicate with customers.Technical Skills:Excellent in problem-solving and analytical skills.Excellent Linux Systems Administrator.Good experience with at least one scripting language (bash, python, perl).Experience in support and configuration of software applications on both Linux and Windows operating systems.Knowledge of applications clusters for application redundancy desirable ,e.g., Red Hat Cluster.Experience with operation and support of virtual machines using VMware (vSphere and vCenter) would be advantageousExperience with a video delivery system, preferably in a support or integration role.Solid with relational database (Oracle preferred) and non-relational database (Mongo preferred). Good understanding of networking, TCP/IP and UDP protocolsGood understanding of network transfer protocols HTTP, FTP.Proven SQL scripting skills.Strong in automation and process improvement.Experience in digital video delivering systems with in-depth knowledge in at least one of the following technologies: Conditional Access, DRM, OTT, STB, Encryption, Decryption.Knowledge of MPEG/DVB or other video delivery technologies.Awareness of STB software and hardware.Ability to understand data represented in XML or JSON.Good to have knowledge of Media products.Aware of multimedia concepts in Mpeg2, H.264, TS, OTT, IPTV, HD & SD resolutions, 4K TV, DRM, VOD, Live streaming, PPV, Adaptive StreamingTeam handling experience would be a Plus.Education/Experience:Graduate Degree/BCA/ B. Tech or equivalent.Ideally 8+ years of experience in a relevant support, integration, or deployment role.Benefits and PerksFlexible working arrangementsCompetitive pay hikes and bonus packagesSkill enhancement and growth opportunitiesEqual opportunity employmentHealth and wellbeing programmesCollaborative work with a truly global teamA Culture of BelongingSynamedia is committed to promoting a diverse, inclusive and equal opportunity community - a place where we can all be ourselves and succeed. Our values connect us, and we love to win together. We work with a bias to action, we innovate and encourage curiosity to grow and evolve, as a team.In our aim to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organises community events that promote cohesion and diversity among colleagues. We are proud of our mental health wellbeing initiatives, our Pride month awareness campaign, our cancer awareness programme and much more.
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Senior Technical Support Engineer
6 days ago
Delhi, Delhi, India Niagara Networks Full timeCompany DescriptionNiagara Networks is a Silicon Valley-based company that specializes in the Open Visibility PlatformTM for network security. Our solutions provide NetOps and SecOps teams with agile and efficient administration of multiple security tools and platforms while reducing operational expenses and downtime. We offer high-performance,...
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Senior Technical Support Engineer
6 days ago
Delhi, Delhi, India Niagara Networks Full timeCompany Description Niagara Networks is a Silicon Valley-based company that specializes in the Open Visibility Platform for network security. Our solutions provide NetOps and SecOps teams with agile and efficient administration of multiple security tools and platforms while reducing operational expenses and downtime. We offer high-performance,...
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Senior Technical Support Engineer
3 weeks ago
Delhi, India Oracle Full timeThe Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world’s biggest...
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Technical Support Engineering
3 weeks ago
Delhi, India Microsoft Full timeOverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...
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Senior Technical Customer Support Engineer
2 weeks ago
Delhi, India Synamedia Full timeCompany OverviewAt Synamedia, we unite over 1,900 uniquely talented individuals across 20 countries, to realise our vision of transforming the way the world is entertained and informed. As the leading global provider of video services, Synamedia builds and develops advanced advertising, broadband and content distribution services with the sole mission of...
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Senior Enterprise Technical Support Engineer
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Delhi, Delhi, India OneLogin Full timeOverviewQuest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we've been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100...
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Technical Support Engineering
4 weeks ago
Delhi, India Microsoft Full timeOverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...
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Technical Support Engineering
6 days ago
Delhi, Delhi, India Microsoft Full timeOverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...
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Technical Support Engineering
6 days ago
Delhi, Delhi, India Microsoft Full timeOverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...
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Senior Technical Sales Engineer
6 days ago
Delhi, Delhi, India Chemtron Science Laboratories Private Limited Full timeCompany DescriptionChemtron Science Laboratories Private Limited is a leading calibration gas manufacturer and exporter based in Navi Mumbai, India.With 22 years of experience, our company is divided into four divisions: Gases, Engineering, and Post Harvest Technology. We provide NPL and NIST traceable gas standards, as well as gas handling equipment for...
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Senior Technical Sales Engineer
1 month ago
Delhi, India Chemtron Science Laboratories Private Limited Full timeCompany DescriptionChemtron Science Laboratories Private Limited is a leading calibration gas manufacturer and exporter based in Navi Mumbai, India. With 22 years of experience, our company is divided into four divisions: Gases, Engineering, and Post Harvest Technology. We provide NPL and NIST traceable gas standards, as well as gas handling equipment for...
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Technical Support Engineer
6 days ago
Delhi, Delhi, India Radware Full timeRadware has changed how businesses are securing the digital experience. As a result, it's now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market.A leading provider of cyber security and application delivery solutions, Radware (RDWR) is looking for a Tier 2 Technical Support Engineer to fuel the success of...
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Customer Technical Support Engineer
6 days ago
Delhi, Delhi, India Movate Full timeHiring International Voice Process - Technical/Customer SupportThe ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will...
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Technical Support Engineer
6 days ago
Delhi, Delhi, India Sectona Full timeJob DescriptionThe Support Engineer is a seasoned professional who understands challenges faced by organization in implementing security technologies in hybrid environments. You will be engaged in firsthand customer interactions to resolve customer issues. If you have technical depth and desire to work in dynamic and high growth environment, this role is for...
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Technical Support Engineer
3 weeks ago
Delhi, India HERE Technologies Full timeTechnical Support serves as a global organization, offering extensive expertise in HERE products and services. Our role involves aiding in technical sales and collaborating closely with Product, Development, and Operations teams to address customer issues and enhance the functionality of HERE products and services.We are seeking aTechnical Support Engineer...
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Technical Support Engineer
3 weeks ago
Delhi, India HERE Technologies Full timeTechnical Support serves as a global organization, offering extensive expertise in HERE products and services. Our role involves aiding in technical sales and collaborating closely with Product, Development, and Operations teams to address customer issues and enhance the functionality of HERE products and services.We are seeking aTechnical Support Engineer...
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Customer Technical Support Engineer
6 days ago
Delhi, Delhi, India Movate Full timeHiring International Voice Process - Technical/Customer SupportThe ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will...
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Technical Support Engineer
6 days ago
Delhi, Delhi, India Crossover Full timeAbout the Role : We are seeking a highly skilled and innovative Technical Support Engineer to join our team and play a key role in shaping the future of our customer support operations. You will leverage your expertise in telecommunications and your understanding of AI tools to design, implement, and utilize AIpowered systems that enhance efficiency and...
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Technical Support Engineer
4 weeks ago
delhi, India HERE Technologies Full timeTechnical Support serves as a global organization, offering extensive expertise in HERE products and services. Our role involves aiding in technical sales and collaborating closely with Product, Development, and Operations teams to address customer issues and enhance the functionality of HERE products and services.We are seeking a Technical Support Engineer...
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Technical Support Engineer
3 weeks ago
delhi, India HERE Technologies Full timeTechnical Support serves as a global organization, offering extensive expertise in HERE products and services. Our role involves aiding in technical sales and collaborating closely with Product, Development, and Operations teams to address customer issues and enhance the functionality of HERE products and services.We are seeking a Technical Support Engineer...
