Customer Service Executive

7 days ago

Ahmedabad, India IMS Group Full time

Job Title: Customer Service Executive – Voice Contact Center (Healthcare Support)Location: Ahmedabad (Work From Office)Shift: Rotational Shifts (including weekends and holidays)About the Role:We are seeking a dedicated and professional Customer Service Executive to join our voice contact center team. In this role, you will provide exceptional support and resolve queries for healthcare workers employed at NHS hospitals across the UK. Your ability to communicate clearly, empathize with callers, and solve problems efficiently will be critical to delivering excellent customer experience.Key Responsibilities:- Handle inbound voice calls from NHS healthcare workers and provide timely and accurate solutions to their queries.- Understand and resolve a variety of service-related issues, ensuring customer satisfaction.- Maintain detailed and accurate records of customer interactions using CRM tools.- Escalate complex issues to appropriate teams while following up to ensure resolution.- Adhere to all data privacy and security guidelines related to healthcare information.- Work efficiently in a fast-paced, high-volume call environment while maintaining professionalism and empathy.- Collaborate with team members and supervisors to continuously improve service quality.- Comply with rotational shift schedules, including nights, weekends, and holidays as required.Qualifications & Skills:- Excellent verbal and written communication skills in English, with a clear and pleasant phone voice.- Prior experience in a voice contact center, preferably supporting healthcare or UK-based clients, is a plus.- Strong problem-solving skills and the ability to handle stressful situations with patience and empathy.- Basic computer proficiency and the ability to learn new systems quickly.- Willingness to work in rotational shifts.- High school diploma or equivalent; further education is a plus.- Professional attitude with a customer-first mindset.Benefits-• You will be working with award winning organization (Dream Company to Work, Great Place to Work and The Global outsourcing 100 -IAOP)• 5 Days Working• Get exposure working with Fortune 100 clients globally.• Extensive Training Program• Mediclaim• Monthly R&R.

  • Customer Service Executive

    6 hours ago

    Chaiteshwar Mahadev, Ahmedabad, India Paytm service private limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Go to customer places (Shop) to solve their problems, take feedback, or give help with products or services. Make good relationships with customers by listening to them and helping with their needs. Talk to customers directly, on phone, or through email to solve their questions or complaints quickly. Work with other company teams (like technical,...

  • Customer Service Executive

    2 weeks ago

    Ahmedabad, Gujarat, India TMC Business Assurance Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionTMC Business Assuranceis a leading certification, consulting, and auditing company based in Ahmedabad. We specialize in offering food safety, quality, social, and sustainability certification services. For more detail check outRole DescriptionThis is a full-time on-site role for a Customer Service Executive - CSE at TMC Business Assurance...

  • Customer Service Executive

    3 weeks ago

    Ahmedabad, India TMC Business Assurance Full time

    Company Description TMC Business Assuranceis a leading certification, consulting, and auditing company based in Ahmedabad. We specialize in offering food safety, quality, social, and sustainability certification services. For more detail check outRole Description This is a full-time on-site role for a Customer Service Executive - CSE at TMC Business...

  • Customer Service Executive

    3 weeks ago

    Ahmedabad, India Aayur Solutions LLC Full time

    Company Description Aayur Solutions LLC is a U.S.-based medical billing and revenue cycle management company, serving dental, DME/HME, and pain management healthcare providers. Specializing in end-to-end medical billing services, insurance verification, claims submission, denial management, AR recovery, and coding support, we aim to reduce administrative...

  • Customer Service Executive

    1 week ago

    Ahmedabad, India Sath Outsourcing Service pvt. Ltd. Full time

    Urgent hiring for Retail sales executive( Book shop) **Salary**: 10k to 15k Experience: 0 to 1yr Qualification: any graduate Location: Mithakali Circles, Ahmedabad Required skills: good communication, presentable **Salary**: ₹10,000.00 - ₹15,000.00 per month Schedule: - Morning shift Ability to commute/relocate: - Mithakali circle, Ahmedabad,...

  • Customer Service Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Service Executive-SUPPORT SERVICES-Customer ServiceCustomer Service Manager - Support Services-Customer Service Job Role End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time. Preparing weekly ,Fortnight and...

  • Customer Service Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Maisha Lifestyle Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionMaisha Lifestyle is a lifestyle accessories brand based in Ahmedabad, India. Our products are handcrafted by local artisans using the finest weaves of cotton and jute. We incorporate minimal vegan leather in our designs, focusing on aesthetics and versatility.Role DescriptionThis is a full-time on-site role located in Ahmedabad for a...

  • Customer Service Executive

    4 weeks ago

    Ahmedabad, India NSEG Pvt. Ltd. Full time

    NSEG India PVT LTD. has been a leading provider in outsource process solutions since 2013. NSEG proudly provides superior performance and quality in all our customer service and back-office processes. In NSEG, we thrive to maintain high quality and standards for the services offered to make NSEG the Vendor of choice. Ahmedabad is a branch office where we...

  • Customer Service Executive

    3 weeks ago

    Ahmedabad, India NSEG Pvt. Ltd. Full time

    NSEG India PVT LTD. has been a leading provider in outsource process solutions since 2013. NSEG proudly provides superior performance and quality in all our customer service and back-office processes. In NSEG, we thrive to maintain high quality and standards for the services offered to make NSEG the Vendor of choice. Ahmedabad is a branch office where we...

  • Customer Service Executive

    3 weeks ago

    Ahmedabad, India NSEG Pvt. Ltd. Full time

    NSEG India PVT LTD. has been a leading provider in outsource process solutions since 2013. NSEG proudly provides superior performance and quality in all our customer service and back-office processes. In NSEG, we thrive to maintain high quality and standards for the services offered to make NSEG the Vendor of choice. Ahmedabad is a branch office where we...