Knowledge Services Associate Consultant

Overview The Knowledge Services group offers a broad spectrum of Business Research, Pre-Sales and other knowledge-based services to clients and internal stakeholders. Knowledge Services has emerged as one of ZS’s distinctive competitive advantages, and a key enabler for our consultants to have a lasting impact while addressing their clients' sales & marketing issues. Our services are based on deep research, and we bring together a unique combination of Business Research, Life-Sciences and Clinical experiences. What You’ll Do: Effectively communicate with clients, internal project teams, and senior stakeholders to understand their challenges. Collaboratively drive our knowledge services strategy and provide timely updates on developments, whether weekly, monthly, or as required; Leverage data analysis, user research, benchmarking, metric reporting and consistent content audits to enhance content quality and address key areas of enhancement; Craft reusable templates, best practices, training manuals, and SOPs; mentor and coach client, project teammate, and junior members; Supervise content acquisition, integration, overall knowledge lifecycle management and formulation of governance framework while ensuring timely and high-quality outcomes; Lead secondary research on companies (business models, SWOT, M&A, etc.) and market insights (industry growth, trends, challenges). Utilize specialized databases such as Evaluate Pharma, Adis, and Nexis for in-depth analyses; Assist teams in crafting actionable strategies based on industry/market analyses. Collaboratively determine project scope and link research to overarching business challenges; Ensure all information meets high-quality standards while respecting both short and long-term business objectives and deadlines, complemented by conducting QC checks on outgoing deliverables. What You’ll Bring: A track record in research and knowledge services, ready to support diverse ZS practice areas and project teams; 36+ months of relevant knowledge services experience in IT/Consulting companies; An academic background in life sciences, biotechnology, or related disciplines such as B.sc (life sciences; bioscience), B. Pharma, or an MBAF; Experience in working on databases like Evaluate Pharma, Adis, Avention, Datamonitor, Nexis etc; Proficiency in computer applications, including MS Office, with an interest in Enterprise application/BI tools; Fluency in English with strong verbal and written communication abilities. Additional Skills: Ability to navigate and excel in dynamic and less structured work settings; Professional experience in diverse, multi-national settings; Proactive, identifies opportunities/challenges and takes initiative. Perks & Benefits: ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel: Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.