Senior quality and assurance manager
4 weeks ago
Key Responsibilities: Design, implement, and monitor quality standards aligned with program goals and client expectations for career transition services Establish and execute assurance management schedules to inspect, evaluate, and continuously improve delivery quality Drive process maturity by assessing current workflows and instituting elevated benchmarks for operational excellence Lead internal and client-facing QA calibration sessions, ensuring alignment on quality parameters and followthrough on action items Collaborate with Talent Management and HR teams to integrate QA insights into learning, performance, and career development frameworks Track and analyze performance trends; identify skill gaps and support the creation of targeted development plans and upskilling initiatives Monitor and validate knowledge transfer processes; ensure readiness of teams through structured training and certification approaches Support process-level issue resolution and risk mitigation in partnership with stakeholders, ensuring compliance and service continuity Provide inputs for succession planning and talent mobility by evaluating employee capability and readiness through quality metrics Diagnose root causes of performance issues and design corrective action plans, including coaching and training interventions Monitor, coach, and provide structured feedback to team members to build a culture of continuous improvement Maintain and publish KPI dashboards and MIS reports for internal leadership and client partners Provide recommendations for business improvement initiatives based on quality data, customer feedback, and delivery outcomes Develop and implement mitigation plans for client escalations, ensuring effective resolution and process safeguards Contribute to embedding quality benchmarks into goal setting, performance reviews, and broader talent operations strategy Key Competencies: Organizational Ownership and Values Alignment Achievement Orientation and Results Focus Stakeholder Engagement and Relationship Management Talent Development Orientation Data-Driven Decision Making Key Qualifications: Minimum 6 years of experience in International BPO/Offshore Quality Management or Team Leadership roles Proven expertise in setting up and managing quality assurance functions in client-facing or captive backoffice environments ISO Process Mapping knowledge and certification experience Six Sigma Certification Black BeltExperience working in partnership with Talent Management or HR teams on development, training, or performance initiatives is preferred
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Design Quality and Regulatory Leader
2 days ago
Bengaluru, Karnataka, India Caliber Assurance Services Full time ₹ 15,00,000 - ₹ 25,00,000 per yearLocation: BengaluruRequirements:Around 8-15 Experience in Software Quality AssuranceExperience as senior software/hardware engineer/module leader/technical leaderWorking experience in quality assurance and Regulatory assurancePreferable experience in all areas of Software development life cycleQualificationDiploma/Graduate/Post graduate in...
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Quality Assurance Manager
2 weeks ago
Bengaluru, Karnataka, India Velocity FinCrime Solutions Suite (Velocity FSS) Full time ₹ 6,00,000 - ₹ 18,00,000 per yearAs the Quality Assurance (QA) Manager, you will play a critical role in ensuring the delivery of high-quality products and services within the organization.You will be responsible for leading and managing the Quality Assurance (QA) team, establishing quality standards, and implementing processes to evaluate, monitor, and improve product quality.Your...
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Senior Audit Manager, Quality Assurance
4 weeks ago
Bengaluru, India Standard Chartered Bank Full timeThis job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Job SummaryThe QA Partner for Group Internal Audit & Investigations (GIAI) central processes & Investigations is a Senior Manager role reporting to the Head of...
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Senior Manager Quality Assurance
1 week ago
Bengaluru, India HealthEdge Full timeOverview Company Profile - HealthEdge is an agile and innovative 21st century software company focused on providing next-generation, business-transforming technology products to the healthcare payor market. We enable our customers to radically innovate, drastically reduce costs, and efficiently address the business imperatives of the evolving healthcare...
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Quality Assurance Manager
4 days ago
Bengaluru, Karnataka, India 7a80cd2b-29bc-42b9-97e6-ddd9ed4e2835 Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCompany DescriptionMicro Labs Limited is a technology-driven healthcare leader known for its advanced Research and Development (R&D) and automation-driven manufacturing facilities. The company demonstrates a strong commitment to quality, excelling in international regulatory audits and boasting a robust presence with a diverse brand portfolio across medical...
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Quality Assurance Manager
5 days ago
Bengaluru, India Hireginie Full timeQuality Assurance Manager Our Client: A start-up incubated at IISc’s AI & Robotics Technology Park, engaged in developing innovative hybrid VTOL UAV architectures aimed at transforming India’s mid-mile logistics sector for both civilian and strategic operations. The organization is supported by government funding under the start-up incubator program and...
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Quality Assurance Manager
7 days ago
Bengaluru, India Hireginie Full timeQuality Assurance Manager Our Client: A start-up incubated at IISc’s AI & Robotics Technology Park, engaged in developing innovative hybrid VTOL UAV architectures aimed at transforming India’s mid-mile logistics sector for both civilian and strategic operations. The organization is supported by government funding under the start-up incubator program and...
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Quality Assurance Manager
6 days ago
Bengaluru, India Hireginie Full timeQuality Assurance Manager Our Client: A start-up incubated at IISc’s AI & Robotics Technology Park, engaged in developing innovative hybrid VTOL UAV architectures aimed at transforming India’s mid-mile logistics sector for both civilian and strategic operations. The organization is supported by government funding under the start-up incubator program and...
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Quality Assurance Manager
5 days ago
Bengaluru, India Hireginie Full timeQuality Assurance ManagerOur Client: A start-up incubated at IISc’s AI & Robotics Technology Park, engaged in developing innovative hybrid VTOL UAV architectures aimed at transforming India’s mid-mile logistics sector for both civilian and strategic operations. The organization is supported by government funding under the start-up incubator program and...
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Quality Assurance Manager
7 days ago
Bengaluru, India Hireginie Full timeQuality Assurance ManagerOur Client: A start-up incubated at IISc’s AI & Robotics Technology Park, engaged in developing innovative hybrid VTOL UAV architectures aimed at transforming India’s mid-mile logistics sector for both civilian and strategic operations. The organization is supported by government funding under the start-up incubator program and...
