ServiceNow – TSM/CSM Senior Solution Architect

4 days ago

Bengaluru, India Orange Business Full time
Experience

Minimum 15+ years in IT Architecture and 10+ years on ServiceNow Architecture

The scope is covering all Orange Business entities and support chains for standard customers including Data modelling, Service Management processes, digital channels & Integration with customer & internal ecosystems.

This SNOW solution based mainly on TSM and other key modules is answering Customer & Orange Business requirements:

Capture & process customer’s requests, incidents, technical changes & problems. Capitalize on knowledge Management.

Native features around data discovery, Integration, AI, Automation, Virtual assistant, low code process configuration.

This solution will be the basis for further innovation for Operations with RPA / AI / Gen AI features.

This new solution will be a focal service now instance where existing ITSM legacy solutions (homemade and snow instances) will be migrated and rationalized for all desk operations in several countries, France, India, Egypt, Brazil, Madagascar and Maurituis.

The IT program team is based in different locations (India, Egypt, France)

The business transformation level will be a key factor success as:

Gathering and gap analyzing existing processes vs Snow standards processes and workflows

Processes revamping and harmonization

Ensure adoption by operations and agents

Get advanced snow features to leverage ops optimization and simplification

The program will be led under SAFe governance.

Role Purpose

We are looking for Senior Solution Architect to design overall IT functional & technical solution with Service Now.

The person is responsible for designing and implementing comprehensive end to end solution that address business needs. He/She a liaison between technical and business aspects to ensure solutions meet organizational goals.

With a deep understanding of various technologies, solution architects work closely with stakeholders, developers, and other IT professionals to create a cohesive and efficient system that meets the needs of the business.

The solution architect analyzes business needs, identifies tech solutions, and designs a comprehensive plan for implementation. They collaborate closely with various teams, such as developers, project managers, and analysts, to ensure effective implementation of the solution, achieving the organization's objectives. Some of the key tasks performed by a solution architect include:

- Analyzing and understanding business requirements- Identifying potential solutions- Designing and planning the implementation of the chosen solution- Collaborating with various teams to ensure successful implementation- Evaluating the effectiveness of the solution and making necessary adjustments- Defining and documenting the overall solution architecture- Working together with stakeholders to comprehend their needs and requirements- Evaluating and selecting appropriate technologies and platforms for the solution- Developing and maintaining architectural standards and best practices- Ensuring that the solution meets performance, scalability, and security requirements- Providing technical guidance and support to development teams- Identifying and mitigating potential risks and issues related to the solution- Participating in the continuous improvement of the solution and its components

knowledge and abilities

- Around 15+year of Experience in IT and 10+ years on Snow, with preferable work experience in telecom organization.- Experience in migration of customers from other tools to ServiceNow (CSM module) will be required.- Development experience in areas: Flow Designer, Business Rules, Access Control Rules, Script Includes, Script Action, UI Actions, UI Scripts, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web Services, Glide Record, Glide AJAX, Workflows, JSON, Encryptions Plugin, Notification, Reporting, Discovery (a plus), Integration, SSO, MID Server, LDAP- Migration experience of ServiceNow instances from non-cloud to cloud or cloud to another cloud.- Knowledge on security aspects within SN or during communications between other tools and applications.- Strong proficiency with JavaScript, AngularJS, and other ServiceNow supported technologies..- Knowledge about process driven application is an added advantage.- Exposure to all stages of Software Development Life Cycle (Agile methodology: Scrum)- Good interpersonal skills, commitment, result-oriented, hard working with a quest and zeal to learn new technologies (micro-services, cloud native, data analysis) and undertake challenging tasks.- Ability to understand Functional Requirements and creation of Design Documents (Techincal Architecture Document).- Configuration experience in following modules on dedicated as well as shared instances (IM, CM, PM, SRM, KM, Release Management, ITOM, Event Management, Configuration Management and Asset Management)- Good written and verbal communication skills, fluent English- Customer centric approach- Problem solving and investigation capabilities

  • ServiceNow TSM Senior Solution Architect

    4 weeks ago

    Bengaluru, India Orange Business Services Full time

    about the role Architecture Planning: You will be involved in planning the overall architecture of the ServiceNow implementation. This includes designing the system architecture, defining data models, and establishing integration patterns with other systems and platforms. Solution Design: You are responsible for designing the technical solutions...

  • ServiceNow TSM Senior Solution Architect

    3 weeks ago

    Bengaluru, India Orange Business Services Full time

    about the roleArchitecture Planning: You will be involved in planning the overall architecture of the ServiceNow implementation. This includes designing the system architecture, defining data models, and establishing integration patterns with other systems and platforms.Solution Design: You are responsible for designing the technical solutions using the...

  • ServiceNow – Senior Solution Architect

    1 month ago

    Bengaluru, India Orange Business Full time

    ExperienceMinimum 15+ years in IT Architecture and 10+ years on ServiceNow ArchitectureThe scope is covering all Orange Business entities and support chains for standard customers including Data modelling, Service Management processes, digital channels & Integration with customer & internal ecosystems.This SNOW solution based mainly on TSM and other key...

  • ServiceNow TSM Senior Solution Architect

    2 weeks ago

    Bengaluru, Karnataka, India Orange Business Services Full time

    about the roleArchitecture Planning: You will be involved in planning the overall architecture of the ServiceNow implementation. This includes designing the system architecture, defining data models, and establishing integration patterns with other systems and platforms.Solution Design:You are responsible for designing the technical solutions using the...

  • ServiceNow – Senior Solution Architect

    2 weeks ago

    Bengaluru, Karnataka, India Orange Business Full time

    ExperienceMinimum 15+ years in IT Architecture and 10+ years on ServiceNow ArchitectureThe scope is covering all Orange Business entities and support chains for standard customers including Data modelling, Service Management processes, digital channels & Integration with customer & internal ecosystems.This SNOW solution based mainly on TSM and other key...

  • ServiceNow CSM Developer

    1 week ago

    Bengaluru, India Birlasoft Full time

    1.About the Job- The candidate should require mandatoryServiceNow with CSMExperience.2. Job Title- ServiceNow CSM Developer3. Location- Bangalore4. Educational Background-UG -B.Tech /B.E in any specialization &PG -MCA/MSC in Computers5. Key Responsibilities- Senior ServiceNow Developer with experience in ITSM, at least 4 years of experience, is require...

  • ServiceNow CSM Developer

    2 weeks ago

    Bengaluru, Karnataka, India Birlasoft Full time

    1.About the Job - The candidate should require mandatory ServiceNow with CSM Experience.2. Job Title - ServiceNow CSM Developer3. Location - Bangalore4. Educational Background - UG - B.Tech /B.E in any specialization & PG - MCA/MSC in Computers5. Key Responsibilities - Senior ServiceNow Developer with experience in ITSM, at least 4 years of experience, is...

  • ServiceNow CSM Developer

    2 weeks ago

    Bengaluru, India Birlasoft Full time

    1.About the Job - The candidate should require mandatory ServiceNow with CSM Experience.2. Job Title - ServiceNow CSM Developer3. Location - Bangalore4. Educational Background - UG - B.Tech /B.E in any specialization & PG - MCA/MSC in Computers5. Key Responsibilities - Senior ServiceNow Developer with experience in ITSM, at least 4 years of experience, is...

  • ServiceNow CSM Developer

    2 weeks ago

    Bengaluru, India Birlasoft Full time

    1.About the Job - The candidate should require mandatory ServiceNow with CSM Experience.2. Job Title - ServiceNow CSM Developer3. Location - Bangalore4. Educational Background - UG - B.Tech /B.E in any specialization & PG - MCA/MSC in Computers5. Key Responsibilities - Senior ServiceNow Developer with experience in ITSM, at least 4 years of experience, is...

  • Application Architect: Servicenow

    3 weeks ago

    Bengaluru, India IBM Full time

    **Introduction** As an IBM Application Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project...

  • ServiceNow – Senior Solution Architect

    1 month ago

    Bengaluru, India Orange Business Full time

    ExperienceMinimum 15+ years in IT Architecture and 10+ years on ServiceNow ArchitectureThe scope is covering all Orange Business entities and support chains for standard customers including Data modelling, Service Management processes, digital channels & Integration with customer & internal ecosystems.This SNOW solution based mainly on TSM and other key...

  • ServiceNow – Senior Solution Architect

    1 month ago

    Bengaluru, India Orange Business Full time

    ExperienceMinimum 15+ years in IT Architecture and 10+ years on ServiceNow ArchitectureThe scope is covering all Orange Business entities and support chains for standard customers including Data modelling, Service Management processes, digital channels & Integration with customer & internal ecosystems.This SNOW solution based mainly on TSM and other key...

  • ServiceNow – Senior Solution Architect

    4 weeks ago

    Bengaluru, India Orange Business Full time

    ExperienceMinimum 15+ years in IT Architecture and 10+ years on ServiceNow ArchitectureThe scope is covering all Orange Business entities and support chains for standard customers including Data modelling, Service Management processes, digital channels & Integration with customer & internal ecosystems.This SNOW solution based mainly on TSM and other key...

  • ServiceNow – Senior Solution Architect

    3 weeks ago

    Bengaluru, India Orange Business Full time

    Experience Minimum 15+ years in IT Architecture and 10+ years on ServiceNow Architecture The scope is covering all Orange Business entities and support chains for standard customers including Data modelling, Service Management processes, digital channels & Integration with customer & internal ecosystems. This SNOW solution based mainly on TSM and other key...

  • ServiceNow – Senior Solution Architect

    3 weeks ago

    Bengaluru, India Orange Business Full time

    ExperienceMinimum 15+ years in IT Architecture and 10+ years on ServiceNow ArchitectureThe scope is covering all Orange Business entities and support chains for standard customers including Data modelling, Service Management processes, digital channels & Integration with customer & internal ecosystems.This SNOW solution based mainly on TSM and other key...

  • ServiceNow CSM Developer

    2 weeks ago

    Bengaluru, Karnataka, India Krishna Global Services Pvt. Ltd Full time

    Role : Service Now CSM / ServiceNow Developer Year of Exp : 5 to 10 years Location : Pan India Shift : 2nd shift(3 Pm to 12 AM) Job : ServiceNow Developer: Implementation Job Description :U4 Development experience specific to implementation of the CSM /Telecom OM module in ServiceNow At least 4 years of experience with ServiceNow.Recent experience in senior...

  • Application Architect: Servicenow

    2 months ago

    Bengaluru, India IBM Full time

    **Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and Al journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change...

  • Application Architect: Servicenow

    4 weeks ago

    Bengaluru, India IBM Full time

    **Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and Al journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change...

  • Servicenow Csm

    1 week ago

    Bengaluru, India Captarius consultancy services pvt ltd Full time

    Plat4mation is hiring Servicenow-CSM Mediator to Senior Age Max 30 Over all CTC will decide according to their performance Hybrid role **Salary**: ₹20,000.00 - ₹100,000.00 per month Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required) **Experience**: - total work: 2 years...

  • ServiceNow Engineer

    2 months ago

    Bengaluru, India Cyitechsearch Full time

    About the job : We are hiring for ServiceNowExp : 7 + years of experience- Experience into customer service management and CIS-CSM certification is must haveDuties & Responsibilities : - Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.- Deliver a high level of knowledge...