Infrasys Implementation Consultant

1 month ago


Delhi, India Shiji Group Full time
Job DescriptionTo support our Infrasys Team, we're looking for an Implementation Consultant, who will provide technical consultancy to our hospitality customers within the EMEA region and will be responsible for installing, training and supporting our hospitality platform products as well as providing excellent customer care and maintaining healthy relationships with our current and future customers in an environment where every staff member is passionate about going the extra mile.Infrasys is the leading Food & Beverage enterprise solution provider and a one-stop hospitality platform with service-oriented architecture that simple combines POS, reservation, membership and menu on one platform. An extremely agile and scalable platform, it is suitable for single restaurant to international group with many outlets around the world.Job DescriptionInstall Infrasys Cloud and related products on customer site

Analyze customer needs and configure the system by observing the Major Account standards

Configure the system to meet country specific legal fiscal requirements

Ensure multiple user, and service model concept meets the customer operational workflow

Provide possible solutions for functional gaps and work closely with the Product Management to archive project targets

Train the staff in the best and most practical use of the software

Report accurate project status and act proactively to achieve the project goal

Take the customer site live and provide technical support after going live

Be the technical point of contact for the customer during the project life-cycle and answer any operational and application requests in a timely manner

Assist Product Management to test new releases and new functions

Perform Release updates if required

Support the support organization while not with the customer Provide pre-sales support to the regional sales team

Requirements

Hospitality Business background or working record in a similar role

You have the same passion for the Hospitality industry as our customers' passion to serve their guests

Strong analytical, organizational, communication and people skills required

Ability to adapt quickly to new technologies, products and procedures

Ability to work and thrive in a multi-tasked and fast-paced environment

Ability to quickly learn the company’s various IT solutions; and able to handle system installation

Experience with hotel property management systems is a plus

Professional “get it done” attitude and work ethic

Fluent in English and French, other languages are a plus

Willingness to travel 60% to 90% of the time across Europe & UK

Benefits

Exciting job within a creative environment and the opportunity to make a real impact on the business

Grow your experience with web and cloud technologies in a very innovative technology environment

Friendly, motivated and talented multicultural team

Opportunities to grow and develop with Shiji

Training to meet role requirements

Generous compensation package



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