Specialist - Training

Who we are:

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Designation Specialist Training (4I)

Role Objective

Key Performance Indicators (KPI) What are the measurable indicators for the role

Measurable Deliverables

Training Throughput - Weightage (30%)

First Pass Attempt - Weightage (25%)

Production & Quality - Weightage (10%)

Accurate & Time Data/MIS Reporting (15%)

Basic Hygiene (Schedule Adherence, Responsiveness, Self-Conduct) - Weightage

(10%)

Trainee feedback - Weightage (5%)

Projects (content development, any cost/ time/ FTE saving projects) - Weightage (5%)

TNI / BQM management

Essential Duties and Responsibilities

Role typeIndividual Contributor

Conduct new hire, refresher training on aligned process, domain, and tools

Conduct process knowledge tests, analyse results and publish findings

Work closely with quality and business to identify performance gaps for new hire trainees, create and execute remediation plans to improve trainee performance

Achieve set targets on various training effectiveness parameters (level I, level II)

Be responsible for training batch management:

o Adherence to learning plan

o Maintain all batch data and reporting as per the pre-set process

o Manage batch logistics training invites, ID Request & Management

o Take care of people issues in the batch (performance, disciplinary, schedule adherence, EWS

etc.)

o On time referred to HR cases alignment (absconding, NCNS, training rejects)

Be an active and effective contributor in assigned projects (e.g., new work transition, any process content

creation and dissemination, etc.)

Continue with hands-on work processing for aligned processes for minimum 12 hours a month

Participate in client calls, understand process/tools changes or upgrades, prepare required

documentation for roll-out to the aligned process teams

Be accountable for self-development/learning, create & complete individual development plan for self,

continuously stay invested to be a subject matter expert

Stay compliant with the HIPAA and other company policies/compliance

:

Effective giving and taking feedback, coaching, and mentoring skills

Strong interpersonal skills and ability to manage varied trainee personality types

Excellent verbal and written communication skills (esp. email communication)

Self-motivated and self-driven with a knack for continuously upskilling self

Team-player

Certification

NA

Skill Set

Qualification and technical skills required to execute the role. Candidate should be graduated and 3 years of exp in AR follow up role

Technical Skills :

Experience in Revenue Cycle Management for U.S. Healthcare & Expertise in AR Follow up end to end processes

Understanding of Online Payer Portals

Hands on in MS Office likePowerPoint, Excel, and Word

Ability to use virtual communication platforms effectively likeTeams, Zoom, WebEx

Experience levels required to execute this role

Minimum of 3 years experience in RCM of U.S. healthcare industry (frontend,

middle, backend as per role alignment)

Overall experience Maximum 5 years

Behavioral skills / competencies required for this role. E.g. Attention to detail Functional & Behavioral Skills

Strong facilitation & presentation skills for both in-person & virtual environments

Understanding of basics of content creation

Pre-requisite
- Should have overall 7+ years of experience in RCM Operations
- Should have analytical skills & exhibit clear thinking/reasoning
- Should be able to comprehend & well-articulated to present his/her thought process well
- Should have excellent feedback and coaching skills

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