Customer Service Executive

1 week ago


Delhi, India Talent Corner HR Services Pvt Ltd Full time

Job descriptionRoles and Responsibilities :Handle incoming customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.Provide accurate information on products/services to customers through effective communication skills.Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.Maintain records of all interactions with customers using CRM software (e.G., Salesforce).Escalate complex issues to senior team members or supervisors when necessary.Job Requirements :Excellent communication skills for effective interaction with customers over phone/email/chat.Ability to work in an inbound voice process environment handling multiple tasks simultaneously.Strong problem-solving skills to resolve customer complaints efficiently.Basic computer knowledge for navigating CRM systems like (insert specific software).Responsibilities:Communicate with customers via phone, email and chatProvide knowledgeable answers to questions about product, pricing and availabilityWork with internal departments to meet customer's needsSolve queries of clients of finance sectorQualifications:Freshers with Excellent English communication skills are welcome.Excellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, organize, and prioritize workRequired Skills:Graduation is a must.Excellent communication – both verbal and written are neededLocation - Borivali, Mumbai, Candidates from other parts of maharashtra can also apply.Pay range and compensation package:Salary 2 to 4 lacsThe company is a stock broking firm based out of in Borivali Mumbai.


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