Customer Success Manager

3 weeks ago

Bandra Kurla Complex, India Meatwale Full time

Dear Candidates,

We have opening in Mumbai - Kurla with a Equity Securities company

Account Manager / Customer Success Manager

Experience: 3–6 years

Industry Preference: SaaS, BFSI, or similar sectors

Key Responsibilities

* Client Relationship Management:

Build and nurture long-term, strategic relationships with clients, becoming their trusted

advisor and primary point of contact.

* Account Growth:

Identify and pursue upsell and cross-sell opportunities to drive revenue growth and

maximize client lifetime value.

* Onboarding & Engagement:

Lead clients through seamless onboarding and ensure continuous engagement with the

product to promote adoption and value realization.

* Issue Resolution:

Serve as the escalation point for client concerns, ensuring swift and effective resolutions to

maintain high satisfaction levels.

* Performance Monitoring:

Monitor account health, product usage, and customer success metrics; deliver regular

reports and business reviews to key stakeholders.

* Cross-Functional Collaboration:

Work closely with Sales, Support, Product, and Marketing teams to deliver a cohesive and

superior client experience.

* Strategic Account Planning:

Understand clients' business goals and develop strategic plans aligned with their long-term

objectives and success milestones.

Qualifications & Skills

* Bachelor's degree in Business, Marketing, Finance, or a related field (MBA preferred)

* 3–6 years of experience in Account Management, Customer Success, or Client Relationship

Management

* Prior experience in SaaS or BFSI domains preferred

* Strong communication, negotiation, and interpersonal skills

* Analytical mindset with the ability to derive insights from data

* Proficiency with CRM and support platforms such as Salesforce, HubSpot, Zendesk, or

equivalent

* Strong problem-solving abilities and a proactive, customer-first approach

Key Attributes

* Empathetic and customer-centric

* Results-driven and growth-oriented

* Able to manage multiple accounts with strong organizational skills

* Effective at risk identification and mitigation

* Comfortable influencing stakeholders and driving client success initiatives

Success Metrics

* Client Satisfaction: Measured by NPS and CSAT scores

* Account Retention & Renewals: Year-over-year retention rate

* Revenue Growth: Through upselling and cross-selling initiatives

* Client Milestone Achievement: Timely onboarding, adoption, and expansion goals

* Issue Resolution Time: Speed and quality of resolution for escalated issues

Interested kindly mail profile to

Job Types: Full-time, Permanent

Pay: ₹400, ₹600,000.00 per year

Work Location: In person

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