Branch Service Operations Manager

4 weeks ago


Gurugram, India DCB Bank Full time

Job Summary

  • The purpose of this role is to handle Branch Operations in Branches
  • Emphasis on cost, control & compliance
  • Interactions with customers, processing of customer needs.
  • To overcome problems using guidelines and escalate with expediency, when necessary.

Detailed Responsibilities

  • Responsible for day to day operations within the Branch
  • To ensure accurate, timely and error free operational processing of customer needs and requests in Branches
  • Ensuring regulatory compliance & procedural compliance and timely Audit
  • Monitor transactions for NEFT/RTGS, etc.
  • Vault / Key custodian

*Other duties may be assigned as business needs require:

Desired skills and competencies

  • Should have managed branch operations for a Bank Before
  • Should have Team Handling and leadership skills
  • Experience in cross selling products would be an added bonus

Interested Candidates can share their CV's on


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