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Branch Process Support

2 months ago

mumbai, India IDFC FIRST Bank Full time

Role/Job Title:  Branch Process Support

Function/ Department: ' Retail Liabilities

Job Purpose:

The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep. This role is the central custodian of all Rural Banking documents for the branch and provides operational support for Rural and semi urban Retail products. The role bearer is primarily accountable for ensuring seamless maintaining of customer life cycle, fulfilling customer requests and providing best-in class service. 

Roles & Responsibilities:

Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank's policies and procedures Oversee the effectiveness of the management and the operational integrity of credit and loansprocessing in order to ensure proper delivery of facilities to the branch for day to day functioning Work as an effective business partner in strategizing and driving the implementation of critical operational and regulatory practices for the branch such as compliance, Lending operations and operational risk Oversee quality initiatives across operations team for optimization of processes in order to improve TAT and upgradation of SLAs Employ tools such as automation and digitization to increase process efficiency Spearhead technological and digital upgradation in processes and systems in co-ordination with the technology team Keep abreast with global market trends and competitor strategies in key markets
Spearhead initiative to reduce operational costs and drive strategies to increase profitability

Education Qualification:

Graduation - Any

Experience:

5 to 10 years of work experience