
Urgent hiring For US Voice Process
7 days ago
Role & responsibilities
- Handle inbound calls to assist US-based telecom customers.
- Resolve queries related to billing, service activation/deactivation, network issues or for technical support.
- Ensure high levels of customer satisfaction through effective communication and problem-solving skills.
- Adhere to process guidelines, quality standards, and compliance requirements.
- Meet or exceed performance targets (KPIs) including call quality, resolution rate, AHT, and CSAT scores.
Preferred candidate profile
- Minimum 6 months of international BPO experience.
- Excellent communication skills
- UG/Grad/Post graduates are applicable.
- Should be comfortable with US shifts.
Contact Anamika , if interested.
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