▷ [Only 24h Left] Information Technology Services Manager
4 weeks ago
We have a requirement for IT Service Manager for Isha Foundation, Coimbatore. Please find below the job details:
Job Responsibilities:
● Design and develop ITSM solutions using Jira and other tools, e.g., ServiceNow, BMC
Remedy, etc.
● Customize and configure ITSM applications to meet organizational needs.
● Collaborate with stakeholders to gather requirements and translate them into technical
specifications.
● Implement best practices for ITIL processes, including incident, problem, change, and
configuration management.
● Monitor system performance and troubleshoot issues to ensure optimal functionality.
● Conduct testing and validation of ITSM solutions prior to deployment.
● Provide training and support to end-users and IT staff on ITSM tools and processes.
● Document development processes, system configurations, and user guides.
● Stay current with industry trends and emerging technologies to enhance ITSM
capabilities.
Skills/Competencies Required:
- ITIL certification or other relevant certifications.- Experience with cloud-based ITSM solutions.- Familiarity with Agile methodologies.
Interested candidates please forward your resume.
Regards,
Priya Rajan
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