Operations
1 week ago
As a CX Operations person, you will be responsible for overseeing the day-to-day activities of a business or organization to ensure its smooth functioning. You will coordinate effectively between multiple internal and external teams and ensure governance of processes. Key Responsibilities: Operational Management: - Oversee and manage daily operations for respective categories to ensure the seamless execution of activities - Take ownership of day-to-day operational tasks, ensuring efficient workflow and timely resolution of issues - Ensure daily/weekly data analysis and reporting of performance and insights. - Own breach metrics for the respective categories and ensure that the defined goals are met Team Collaboration and Coordination: - Collaborate closely with internal and external teams to ensure smooth process execution and effective customer issue resolution - Work with the Design team to showcase the number of customer contacts to internal stakeholders on key issues to get them prioritized. - Work with the design team on new process changes and ensure SOPs are updated regularly. - Maintain open communication with leaders to escalate and seek timely support for resolving any pending customer issues Customer Escalations and Resolution: - Work with the internal and external stakeholders to resolve escalated cases within agreed service-level agreements (SLAs). - Take full ownership of resolving customer issues with the highest priority. - Work with the design team to do RCAs on critical escalations and take corrective actions to avoid such escalations in the future Process Improvement and Feedback: - Monitor daily activities to identify process gaps and collaborate with the internal CX team to mitigate them - Suggest changes to existing SOPs and Ops processes to increase efficiency and reduce errors Skills & Qualifications: - 8- 10+ years of overall experience in a corporate or business environment, with a minimum of 4 - 5 years in a supervisory role overseeing small to mid-scale operations. - Experience in the Travel and Credit Cards sector is a plus. - Exceptional customer service abilities. - Strong written and verbal communication skills, with the capability to convey complex concepts clearly and concisely. - Ability to work independently as well as collaboratively with cross-functional teams. - Proficiency in data analysis, trend identification, and basic tools such as Excel, Word, and PowerPoint, along with a solid understanding of tools and technology used by the Customer Experience team. - Excellent project management and organizational skills, with the ability to handle multiple projects and meet deadlines. - Strong time management skills, with the ability to prioritize tasks effectively. - Effective problem-solving skills, including troubleshooting operational issues and optimizing processes and workflows.
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Operations
5 days ago
Bangalore Urban, India Scapia Full timeAs a CX Operations person, you will be responsible for overseeing the day-to-day activities of a business or organization to ensure its smooth functioning. You will coordinate effectively between multiple internal and external teams and ensure governance of processes. Key Responsibilities: Operational Management: - Oversee and manage daily operations for...
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Operations
1 week ago
Bangalore Urban, India Scapia Full timeAs a CX Operations person, you will be responsible for overseeing the day-to-day activities of a business or organization to ensure its smooth functioning. You will coordinate effectively between multiple internal and external teams and ensure governance of processes.Key Responsibilities:Operational Management:- Oversee and manage daily operations for...
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Operations Manager
2 weeks ago
Bangalore Urban, India Esco Full timeAbout us:Esco Lifesciences Group is improving lives through science! Headquartered in Singapore, expanded globally with factories and offices in 43 locations around the world, Esco is building a synergistic ecosystem of life science tools, diagnostics, therapies, and technologies to improve human lives. With nearly 50 years of history and a strong foundation...
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Operations Manager
2 weeks ago
Bangalore Urban, India Esco Full timeAbout us: Esco Lifesciences Group is improving lives through science! Headquartered in Singapore, expanded globally with factories and offices in 43 locations around the world, Esco is building a synergistic ecosystem of life science tools, diagnostics, therapies, and technologies to improve human lives. With nearly 50 years of history and a strong...
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Operations Manager
2 weeks ago
Bangalore Urban, India Esco Full timeAbout us: Esco Lifesciences Group is improving lives through science! Headquartered in Singapore, expanded globally with factories and offices in 43 locations around the world, Esco is building a synergistic ecosystem of life science tools, diagnostics, therapies, and technologies to improve human lives. With nearly 50 years of history and a strong...
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Senior Operations Expert
1 week ago
Bangalore Urban, India Randstad Enterprise Full time5-10 yrs of experienceExtensive experience in MSP operations, process governance, VMS optimization, or service delivery operations in a complex, multinational environment.- Extensive knowledge of global recruitment processes, risk management, and process optimization strategies.- Strong understanding of VMS systems (preferably SAP Fieldglass), commercial...
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Senior Operations Expert
1 week ago
Bangalore Urban, India Randstad Enterprise Full time5-10 yrs of experience Extensive experience in MSP operations, process governance, VMS optimization, or service delivery operations in a complex, multinational environment. - Extensive knowledge of global recruitment processes, risk management, and process optimization strategies. - Strong understanding of VMS systems (preferably SAP Fieldglass), commercial...
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Managing Director
2 weeks ago
Bangalore Urban, India Amicorp Group Full timeABOUT US:Amicorp Group is an independent leading global provider of asset management, fund administration, trust fiduciary and corporate services to mostly corporate but also high-net-worth clients (www.amicorp.com). We are a Hong Kong based Group with an international network of 40+ offices in over 30 countries.Our private ownership further allows us to be...
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Trade Operations Executive
4 days ago
Bangalore Urban, India ETG Full timeob Summary We are looking for a proactive and detail-oriented Operations Executive to support end-to-end export logistics and commodity operations for our agri-business. The role involves shipment coordination, documentation management, contract administration, and providing accurate, timely operational support to internal and external stakeholders. Key...
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Trade Operations Executive
4 days ago
Bangalore Urban, India ETG Full timeob Summary We are looking for a proactive and detail-oriented Operations Executive to support end-to-end export logistics and commodity operations for our agri-business. The role involves shipment coordination, documentation management, contract administration, and providing accurate, timely operational support to internal and external stakeholders. Key...
