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Shift Manager

4 weeks ago

Bengaluru, Karnataka, India upGrad Rekrut Full time
1. Role models expected behavior and coaches team on
hospitality standards
2. Executes processes that ensure the restaurant meets
safety and sanitation standards
3. Executes processes that ensure inside and outside
cleanliness standards are met
4. Ensures self and team handles all Guest concerns utilizing
LEADS with a sense of urgency
5. Responds to all Guest feedback with action plans to
address opportunities
6. Ensures all shifts are appropriately staffed to achieve
service with speed goals
7. Empowers the team to satisfy Guest needs and resolve
concerns
8. Removes barriers to delivering Hospitality behaviors
9. Communicates Guest feedback to the team and involve in
action plans to resolve issues